Senior Research Operations Specialist

Bank of Montreal; Toronto; On-site; CAD 74,000 - 139,000; Full time

Job summary

A leading company in Toronto is seeking a Senior Research Operations Specialist to enhance UX research efficiency and impact. This role involves developing a ResearchOps strategy, collaborating with teams, and applying user-centered design processes. The ideal candidate will have extensive experience in user experience design and a strong educational background.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• Typically 5-7 years of relevant experience.
• Advanced proficiency in User Experience Design and Customer Centricity.

Responsibilities

• Design and create digital experiences prioritizing user and business needs.
• Conduct user research and testing, develop wireframes and task flows.
• Collaborate with cross-functional teams including engineering and product management.

Skills

User Interface Design

Communication skills

Analytical and problem-solving skills

Collaboration skills

Design Thinking

User Research

Education

Post-secondary degree

Tools

Imaging Tools

Web Analytics

Job description

Senior Research Operations Specialist page is loaded

Senior Research Operations Specialist

Apply locations Toronto, ON, CAN | time type Full time | posted on Posted 2 Days Ago | job requisition id R250012598

Application Deadline: 05/29/2025

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

The successful candidate will help make the UX research team and their outputs more efficient, scalable, impactful, and ethical. Responsibilities include developing and executing a formal ResearchOps strategy focusing on Knowledge Management & Democratization of Insights across BMO Digital, Governance, Recruitment, and Training. They will work closely with UX Research Leadership.

Responsibilities

• Design and create digital experiences prioritizing user and business needs over technology constraints.
• Understand user flows, interaction models, navigation, and usage.
• Apply user-centered design processes to develop satisfying and compelling experiences.
• Conduct user research and testing, develop wireframes and task flows based on user needs.
• Collaborate with development teams to create intuitive, user-friendly software using graphic design, programming, and web technologies.
• Work with cross-functional teams including engineering, product management, and user research.
• Select and implement the best design techniques and usability tests.
• Gather requirements and translate them into sketches, wireframes, visual designs, and prototypes.
• Use various design tools to communicate ideas and promote team collaboration.
• Create prototypes to convey initial concepts.
• Transform user and business needs into digital experiences.
• Develop sitemaps, information architecture, wireframes, and prototypes.
• Provide specialized consulting, analytical, and technical support.
• Handle non-routine situations independently.

Qualifications

Foundational proficiency: User Interface Design

Intermediate proficiency: Design Pattern/User Behavior, Imaging Tools, Web Analytics, Media Content and Graphic Designs, Emotional agility, Adaptability, Communication skills, Collaboration skills, Analytical and problem-solving skills, Data-driven decision making

Advanced proficiency: Business Requirements, Accessibility, Responsive design, Storytelling, Usability Evaluation, Design Thinking, Human Centricity, User Experience Design, User Research, Customer Centricity

Typically 5-7 years of relevant experience and a related post-secondary degree or equivalent experience.

Compensation

Salary: $74,800.00 - $138,600.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and qualifications. Benefits include health insurance, tuition reimbursement, insurance, retirement plans, and more. Details at BMO Total Rewards.

About Us

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We support growth and impact from day one with training, coaching, and development opportunities. Visit us at BMO Careers.

We are committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request.