Senior Representative, Collections

Fairstone Financial Inc.; Toronto; On-site; CAD 44,000 - 50,000; Full time

Job summary

Fairstone Bank is seeking a Collections Specialist to responsibly recover overdue loans. You will contact past-due customers, negotiate payment plans, and document all activity to reflect commitments and dates agreed upon.

You will assess risk, refer accounts for action as needed, and strive to meet individual collection targets within policy frameworks. A criminal and credit background check is required.

Qualifications

• Excellent verbal and written communication skills.
• Tech-savvy; proficient with Microsoft Office and Outlook.
• Experience with skip tracing and credit bureaus.
• At least 1 year of experience with high-risk auto financing accounts.

Responsibilities

• Contact past due customers through appropriate channels and negotiate payment arrangements within authorized limits.
• Send correspondence to collections customers and document actions in the collections system.
• Assess and mitigate risk by referring accounts for further action.
• Achieve individual collection targets to meet department and company goals.

Skills

Verbal and written communication

Skip tracing experience

High-risk auto financing experience

Education

Post-secondary education in Business Administration or related field

Tools

Microsoft Office Suite

Outlook

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role:

Provide excellent service while ensuring exceptional results in the collection of financial loans. Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers. Use company‑specific policies and procedures to maintain and coordinate firm payment recovery. Assess and mitigate risk by referring accounts for further action. Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon. Achieve individual collection targets to meet Department and Company‑wide goals. Complete other collection responsibilities, as assigned.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Artificial intelligence may be used in parts of the recruitment process.

What we’re looking for:

• You possess excellent verbal and written communication skills.
• You are tech‑savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You have a minimum of 1 year of experience working with high‑risk accounts in the auto financing industry.

EXTRA- AWESOME TO HAVE!

• Post‑secondary education in Business Administration or any other relevant studies.
• You have demonstrated work experience with sub‑prime consumers.
• You speak French!

What you’ll love about working here:

• Award‑Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.
• Compensation Package: Competitive base salary.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.

What you can expect - pay & process:

Expected base salary range is $44,362.50 - $50,000.00.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

For more information on who we are as an employer click here.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long‑established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca