Senior Reporting Analyst

Mheducation; Canada; Remote; CAD 75,000 - 95,000; Full time

Job summary

Mheducation is seeking a Senior Reporting Analyst to enhance data analytics and reporting within our Customer Experience organization. This remote role requires expertise in data manipulation and reporting technologies, with a passion for improving processes and driving success across departments.

Qualifications

• Minimum 5 years of relevant experience in data analytics.
• At least 4 years using Tableau for dashboards and reports.
• Strong understanding of ACD systems in contact centers.

Responsibilities

• Lead data analytics and performance metrics for Customer Experience.
• Oversee reporting operations and deliver insights to stakeholders.
• Manage ad hoc data requests and optimize reporting processes.

Skills

Data Manipulation

Report Automation

Process Improvement

Analytical Strategies

Communication Skills

Education

Bachelor's Degree in related field

Advanced Degree (preferred)

Tools

Tableau

Alteryx

Excel

Salesforce

Oracle

Job description

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

McGraw Hill, the leading provider of digital and print educational solutions, is looking for aSenior Reporting Analyst.The Senior Reporting Analyst is responsible for leading the development, maintenance, and delivery of advanced data analytics and performance metrics across multiple departments within the Customer Experience organization. This role requires a high level of expertise in data manipulation, report automation, and process improvement, ensuring consistency, security, and accessibility of reporting structures. The Senior Reporting Analyst will also serve as a key advisor on analytical strategies and reporting enhancements.

This is a remote role based in Canada.

What you will be doing:

• Lead and prioritize work assignments in alignment with organizational goals, ensuring timely and accurate execution.
• Oversee daily reporting operations and deliver actionable data insights to key stakeholders across the Customer Experience organization.
• Manage complex ad hoc data requests using tools such as Oracle, Salesforce, Tableau, Verizon Contact Center, inView, SharePoint, NICE IEX, and SQL.
• Develop, automate, and optimize reporting processes to enhance efficiency and support evolving business needs.
• Analyze current reporting workflows, identify opportunities for improvement, and implement process enhancements.
• Collaborate with cross-functional partners to communicate project updates, insights, and results effectively.
• (If managing a team) Hire, train, and develop staff; set clear performance objectives; conduct evaluations; and manage team expenses.

What you need to be considered:

• Requires a bachelor's degree in a related field or equivalent professional experience; an advanced degree is preferred.
• Minimum of 5 years of relevant experience, including at least 4 years of supplying and creating data analytics in a multi-channel contact center environment.
• At least 4 years of experience working with Tableau, including building dashboards and automating reports.
• At least 4 years of experience using Alteryx for data transformation and automation.
• Advanced proficiency in Excel, including complex formulas and data manipulation techniques.
• Strong understanding of Automatic Call Distribution (ACD) systems and related contact center metrics.
• Advanced experience with Salesforce reporting and data manipulation, including working within CRM systems.
• Demonstrated ability to manage multiple projects independently, with strong organizational, problem-solving, and communication skills.

Here’swhat we offer:

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between$75,000 - $95,000CAD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Clickhereto learn more about our benefits offerings.

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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