Senior Customer Success Leader - Post-Sales Growth (Remote)

GE Vernova; Calgary; On-site; CAD 113,000 - 169,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Vernova is seeking an experienced Customer Success leader to drive sustained value for post-sales accounts, coordinating training, professional services, technical support, renewals, and expansion while collaborating with cross-functional teams to ensure smooth onboarding and ongoing adoption.

The role requires a 10+ year track record in Customer Success, a Bachelor’s degree in STEM or Business, and the ability to influence outcomes in energy sector contexts.

Qualifications

• 10 years of experience in Customer Success Management.
• Proven ability to drive software adoption and realize customer outcomes.
• Bachelor's degree from an accredited university or college in STEM or Business.

Responsibilities

• Drive overall post-sales relationships with assigned accounts, including training, professional services, technical support, renewals, expansion, and advocacy, guiding onboarding and cross-functional communication.
• Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
• Possess knowledge of best practices and how the area integrates with others; understand market competition.
• Use judgement to propose solutions beyond set parameters for complex manufacturing processes and cycles, leveraging internal and limited external sources.

Skills

Customer Success

Education

Bachelor's degree (STEM or Business)

Job description

GE Vernova is seeking an experienced Customer Success leader to drive sustained value for post-sales accounts, coordinating training, professional services, technical support, renewals, and expansion while collaborating with cross-functional teams to ensure smooth onboarding and ongoing adoption.

The role requires a 10+ year track record in Customer Success, a Bachelor’s degree in STEM or Business, and the ability to influence outcomes in energy sector contexts.