Remote Enterprise Customer Success Manager — Drive Adoption

Hewlett Packard Enterprise; Canada; On-site; CAD 124,000 - 229,000; Full time

Job summary

Hewlett Packard Enterprise in Canada seeks a Customer Success Manager to maximize the value of HPE solutions through onboarding, adoption, and ongoing engagement across its as-a-service portfolio.

The role partners with Sales, Product, and Engineering to drive customer outcomes, expand account footprints, and deliver measurable business value. This is a remote role with occasional travel and a focus on strategic customer success.

Qualifications

• A university or bachelor’s degree or equivalent combination of education and experience; advanced University or MBA preferred.
• 5+ years of direct, work-related experience.
• CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives.
• Considered a trusted advisor externally and a mentor of customer success management internally.
• Viewed as an expert in the given field by company and customer.
• Experience in project/program management preferred.
• Experience in cloud operating models.
• Comfortable supporting customers within the Eastern/Central Time Zones and able to accommodate Eastern Time Zone working hours.

Responsibilities

• Take ownership of a select group of strategic customer accounts.
• Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders.
• Successfully onboard customers and help them define and achieve their adoption success criteria.
• Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized.
• Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey.
• Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution.
• Capture the capabilities of HPE’s offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities.
• Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

Skills

CSM expertise

Cloud computing

Customer success

Stakeholder leadership

Cross-functional collaboration

ITIL/ITSM

Agile/DevOps

Customer analytics

Regulatory awareness

HPE GreenLake

Public cloud

Education

Bachelor's degree or equivalent

MBA preferred

CCSM Level 4 preferred

HPE GreenLake ATP certification preferred

Job description

Hewlett Packard Enterprise in Canada seeks a Customer Success Manager to maximize the value of HPE solutions through onboarding, adoption, and ongoing engagement across its as-a-service portfolio.

The role partners with Sales, Product, and Engineering to drive customer outcomes, expand account footprints, and deliver measurable business value. This is a remote role with occasional travel and a focus on strategic customer success.