Senior Relationship Manager, Commercial Financial Services

Royal Bank of Canada; North Vancouver; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Job summary

Royal Bank of Canada in North Vancouver, BC, is seeking a dedicated Client Relationship professional to manage and grow commercial banking relationships. You will deliver tailored financial advice, coordinate with a team of experts, and drive new client acquisition in the Retail and Hospitality markets.

The role emphasizes relationship management, collaboration, and a client-centric approach, with opportunities for growth within RBC's extensive rewards and benefits program.

Qualifications

• Minimum 3-5 years commercial banking experience.
• Deep and proven client-centricity, business development, and relationship management excellence.
• Exceptional interpersonal, communication, negotiation and presentation skills.
• New client acquisition skills (lead generation, initial contact, referrals).
• Experience with emerging communications and technology in banking tools.

Responsibilities

• Apply past business development experience to prospecting and lead generation for clients.
• Provide exceptional client experience by delivering superior financial advice within a Client Relationship Team model.
• Collaborate with a core group of advisors to tailor client contact strategies.
• Demonstrate portfolio management and risk mitigation through financial statement reviews.
• Leverage RBC referrals and connect clients with RBC partners.

Skills

Relationship management

Business development

Lead generation

Communication

Negotiation

Presentation skills

Education

University degree in commerce or business

Tools

CRM software

Job description

What is the opportunity?

Your natural flair for connecting to prospects, new and existing clients by providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice, whose expert approach aligns sales, products, risk policy, and market strategies to deliver solutions tailored for individual needs. You are a key member of a Client Relationship Team and your deeply collaborative and client-centric nature allow you to coordinate with multiple partners resulting in an exceptional client experience. Your finely honed solution-development skills combine with your innate business development and knack for client service to set the stage for success.

*This role will be primarily supporting the Retail and Hospitality markets.

What will you do?

• Apply your past business development experience for prospecting, and lead generation, to new and existing clients
• Provide an exceptional client experience by delivering superior business and financial advice within a Client Relationship Team model
• Collaborate and coordinate with a core group of expert advisors to create and execute a client contact strategy tailored to each client's needs
• Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
• Leverage the expertise of RBC by identifying referral opportunities, making introductions together with appropriate referrals to RBC partners

What do you need to succeed?

Must-have

• Minimum 3-5 years commercial banking experience
• Deep and proven client-centricity, business development, and relationship management excellence
• Exceptional interpersonal, communication, negotiation and presentation skills
• New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
• Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)

Nice-to-have

• Mandarin language skills an asset
• Credit skills including assessment of risk and financial analysis, credit structuring/solutions and presenting the deal
• Specialized industry expertise in a past role (e.g., real estate, healthcare, agriculture)
• University degree, ideally in commerce, business administration, or related experience

Is this job right for you? Check out our video and decide for yourself!

What's in it for you?

• World-class sales and senior leadership training with countless development opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A focus on work-life balance
• A unique opportunity for personal and professional growth
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

Address: 1789 LONSDALE AVE:NORTH VANCOUVER City: North Vancouver Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-11-02 Application Deadline: 2026-11-13 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.