Senior Relationship Manager, Commercial - Automotive Finance

Scotiabank; Hamilton; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Relationship Manager specializing in Automotive Finance. This role offers an exciting opportunity to leverage your expertise in developing new business and managing existing relationships within the Dealer Finance sector. You will play a crucial role in promoting profitable growth while ensuring customer satisfaction. Join a forward-thinking organization that values collaboration and innovation, and be part of a team committed to making a positive impact in the community. If you are passionate about building relationships and driving business success, this position is perfect for you.

Benefits

Competitive Compensation

Benefits Package

Career Progression Opportunities

Collaborative Team Environment

Qualifications

• Strong relationship management and sales skills are essential.
• Knowledge of Dealer Finance programs and commercial lending required.

Responsibilities

• Develop and manage a portfolio of Dealer Finance commercial customers.
• Ensure customer satisfaction and retention through relationship management.
• Monitor and manage risk within the assigned client portfolio.

Skills

Relationship Management

Sales and Marketing

Dealer Finance Knowledge

Credit Skills

Automotive Finance Knowledge

Business or Economics Degree

3+ Years Sales Experience

Valid Driver's License

Education

Undergraduate Degree in Business

Undergraduate Degree in Economics

Job description

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Title: Senior Relationship Manager, Commercial - Automotive Finance

Requisition ID: 212965

The Senior Relationship Manager (SRM), Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell, retention of existing Dealer Finance commercial customers in a specified geographic area. Through relationship selling, the SRM develops and manages a customer portfolio to ensure an effective contribution to the overall success of the unit. This includes meeting financial objectives related to the profitable growth and retention of the individual assigned portfolio and maximizing opportunities to grow the business.

Is this role right for you? In this role, you will:

1. Promote the development and profitable growth of the Dealer Finance commercial portfolio in the assigned market area by:

• Developing and acting upon qualified prospects/leads to maximize business development opportunities for sustainable growth;
• Identifying prospects/referrals from other internal/external networks.

Pursue a business development program within the assigned portfolio of Dealers according to agreed upon growth objectives by:

• Direct selling of credit and non-credit commercial products;
• Maintaining an appropriate ongoing sales pipeline;
• Maintaining effective follow-up with existing clients;
• Updating client or contact information accurately and in a timely fashion.

Build and maintain a market profile in the assigned market area with both internal and external contacts by:

• Building and maintaining an awareness of market area and general economic conditions;
• Participating in related external events and associations to develop and expand network of contacts;
• Liaising and utilizing appropriate segment/product specialist to fulfill identified client needs;
• Participating in local professional and community events and associations to develop and expand network of contacts.

Ensure all aspects of assigned relationships receive ongoing attention, to achieve customer satisfaction as required to maintain, improve, grow and retain the relationship by:

• Using strong knowledge of the Bank’s products and services including credit application, pricing and underwriting;
• Actively seeking customer feedback on Bank products and services and the delivery of customer service;
• Liaising with Centre partners for fulfillment and service activities;
• Liaising with Centre partners for compliance monitoring and reporting actions as required;
• Partnering with internal product specialists as required.

Manage a portfolio of assigned clients at an acceptable level of risk by:

• Developing credit proposals for new customers, and reviewing credit reviews in a timely and sufficiently detailed fashion;
• Developing recommendations on customer proposals within standard Bank policies;
• Ensuring all documentation is properly prepared and executed;
• Ensuring accounts adhere to the conditions of authorization;
• Identifying and resolving deviations from the conditions of authorization.

Safeguard the Bank’s assets and liabilities by maintaining the quality of assigned portfolio by:

• Ensuring all aspects of the lending cycle are monitored, controlled and managed;
• Maintaining adherence to the Bank’s KYC policies and guidelines, the Anti-Money Laundering program and Guidelines for Business Conduct;
• Ensuring adherence to Information, Security and Policy Privacy Requirements.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent relationship management skills
• Expert sales and marketing skills
• Excellent understanding of Dealer Finance programs, products, policies and services (in particular, Automotive)
• Strong credit skills and knowledge of Bank’s commercial lending and deposit products and services
• Strong knowledge of the Automotive Finance marketplace in Canada
• Undergraduate degree in business or economics or work equivalency.
• 3+ years of sales experience.
• Valid drivers license.

What's in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities.
• Clear, transparent criteria to progress in your career.

Working Conditions

The incumbent is out of the office most of the time conducting visits, developing business with existing Retail and Commercial customers. The incumbent works in a variety of remote offices including a home office and hotel facilities. The incumbent is required to travel on a daily basis and depending on the Region; the incumbent may undertake extensive travel within the assigned geographic market area.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Hamilton || Canada : Ontario : Mississauga || Canada : Ontario : Oakville || Canada : Ontario : St. Catharines

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.