Senior Relationship Manager

Moneris Solutions Corp; Toronto; Hybrid; CAD 118,000 - 147,000; Full time

Benefits offered by this job

Bonuses and commissions

Flexible benefits from day one

Health spending account (HSA) or PSA

Retirement planning with company match

Coursera access and mentorship

Hybrid work arrangement

Wellness programs

Employee discounts

Job summary

Moneris Solutions Corp in Etobicoke is seeking a Senior Relationship Manager to grow strategic partnerships with partner banks. You will manage RTB activities, support key initiatives, and drive referrals and revenue through cross‑organisational collaboration.

You will report to the Director, Financial Institutions Relations, and work in a hybrid setup with travel as needed. This role focuses on delivering measurable growth and operational excellence within Moneris' FI partnerships.

Qualifications

• University degree in Business or related field.
• 7 years of experience in relationship management or a similar role.
• Proven track record of driving growth and achieving targets.
• Business acumen and analytical experience informing decisions.
• Experience influencing stakeholders and delivering outcomes without direct authority.
• Willingness to travel as needed.

Responsibilities

• Build and manage relationships with partner bank stakeholders and Moneris teams.
• Manage ongoing business requests to resolve issues and maintain daily operations.
• Identify and advance opportunities for partnership growth and referrals.
• Collaborate with experts to improve bank referrals and reduce sales friction.
• Support annual referral plans, growth targets, and strategic priorities.
• Monitor performance metrics and translate data into improvement actions.
• Coordinate business reviews and partner surveys with internal and external stakeholders.
• Stay informed on payments, banking, regulatory developments and impacts.

Skills

Relationship management

Business development

Stakeholder influence

Analytics

Project management

Travel readiness

Education

University degree in Business or related field

Job description

Your Moneris Career - The Opportunity

The Senior Relationship Manager is responsible for managing and growing relationships with Moneris’ partner financial institutions. You will help strengthen these strategic partnerships by managing run‑the‑business activities (RTB), supporting key initiatives, and identifying opportunities to drive business growth, increase referrals, improve operational effectiveness, and enhance collaboration between Moneris and its partner banks.

Location: You will be based in our Etobicoke office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Financial Institutions Relations.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $118,000-$147,000. Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Build and manage relationships with partner bank stakeholders, developing a strong understanding of the partner bank and Moneris team structures, operating models, priorities, and objectives.
• Manage ongoing business requests between Moneris and partner bank(s), engaging the appropriate stakeholders to resolve issues, address concerns, and maintain effective day‑to‑day operations.
• Identify and advance opportunities for partnership growth, including cross‑selling, joint marketing initiatives, onboarding enhancements, new offers, and improvements to referral and lead handoff processes.
• Partner with subject matter experts across both organizations to improve the quality and volume of bank referrals, reduce friction in the sales process, and identify operational efficiencies.
• Collaborate with the VP, Business Development and Director, Relations FI to develop annual referral plans, growth targets, strategic priorities, and longer‑term initiatives for partner bank relationships.
• Monitor partnership performance and key metrics, translating data and insights into opportunities to improve referral volume, sales conversion, revenue performance, and overall partnership effectiveness.
• Coordinate recurring business reviews and the annual bank partner survey, bringing together internal and partner stakeholders to assess performance, identify opportunities, and implement improvement actions.
• Monitor relevant payment industry, banking, market, and regulatory developments and assess their potential impact on partner relationships and strategic initiatives.
• Collaborate across Moneris teams to support the delivery of partner‑related services, projects, and business initiatives, while sharing insights and best practices across the Financial Institutions team.

Your Moneris Career - What you bring

• University degree in Business or a related field. Equivalent work experience may be considered as a substitute.
• 7 years of experience in relationship management, business development, or a similar role.
• Demonstrated track record of driving business growth and achieving targets.
• Business acumen and analytical experience assessing business performance, identifying opportunities, and using insights to support business decisions.
• Experience influencing stakeholders and delivering outcomes without direct authority.
• Experience managing multiple projects with competing deadlines and coordinating resources to meet timelines.
• Experience managing highly confidential information.
• Willingness to travel as needed.
• Experience that would set you apart: Previous experience in the payments or banking industry.

Your Moneris Career - What you get

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.
• Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#LI-Hybrid #SALES-IND

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. We acknowledge that people from equity‑deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways.

Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro‑merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick‑and‑mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you.

Recognized for Inclusion Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs. Moneris.com/careers Join our Talent Community.