Senior Quality Systems Lead – ISO 9001 & NPI

Algo Communication Products Ltd.; Burnaby; On-site; CAD 115,000 - 135,000; Full time

Job summary

Algo is seeking a hands-on Senior Quality Engineer to build and scale an ISO 9001-aligned QMS for a growing hardware business in Burnaby. You will drive quality across R&D, manufacturing, operations, and supply chain to embed quality early in NPI and sustain improvements on the production floor.

The role requires deep experience with ISO 9001, audits, CAPA, and supplier qualification, plus the ability to influence cross-functional teams and lead on-site at a production facility in Burnaby.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical discipline; equivalent relevant experience.
• Seven or more years of quality engineering or quality-systems experience supporting physical or electromechanical products.
• Demonstrated experience building or materially improving an ISO 9001-aligned QMS, not solely maintaining an established system.
• Direct experience with ISO 9001 certification readiness, certification, surveillance, recertification, or significant external-audit programs.
• Strong practical knowledge of internal auditing, CAPA, risk-based thinking, FMEA, control plans, first articles, MSA/Gage R&R, SPC/process capability, document control, and change control.
• Experience supporting NPI, pilot builds, manufacturing transfer, early production ramp, and mature-product sustaining changes.
• Experience qualifying and improving suppliers and contract manufacturers.
• Ability to read and interpret engineering drawings, specifications, BOMs, test requirements, and revision-controlled product documentation.
• Strong written communication and the ability to influence cross-functional process owners without relying on direct authority.
• A pragmatic, hands-on approach: comfortable working on the production floor, with suppliers, and with leadership.

Responsibilities

• Assess Algo’s current quality practices and develop a pragmatic roadmap toward an ISO 9001-aligned QMS.
• Build and maintain core QMS processes, including document control, training and competency, internal audits, management review, nonconformance, CAPA, risk management, supplier controls, calibration, traceability, change control, and records management, as applicable.
• Establish process ownership, governance, review cadences, and escalation paths across Engineering, Operations, Supply Chain, and Quality.
• Lead internal-audit planning and execution; coordinate external-audit readiness and certification activities as the company’s ISO 9001 plan matures.
• Develop quality dashboards that make defects, yield, escapes, supplier performance, audit findings, CAPA aging and effectiveness, and cost of poor quality visible and actionable.
• Lead the Quality workstream for NPI programs from design development through pilot builds, production release, and early ramp.
• Partner with R&D and Manufacturing Engineering to define quality gates, critical-to-quality characteristics, acceptance criteria, verification evidence, traceability, and manufacturing-readiness requirements.
• Facilitate risk-based quality planning, including DFMEA, PFMEA, control plans, first-article requirements, process validation, inspection and test methods, and risk registers.
• Partner with Manufacturing Engineering to improve process capability, first-pass yield, defect containment, inspection methods, production-test effectiveness, and operator-facing quality documentation.
• Lead structured investigations and corrective actions for manufacturing, supplier, customer, and field-quality issues using 8D, root-cause analysis, CAPA, and other appropriate methods.
• Establish supplier qualification, supplier-change notification, performance-scorecard, corrective-action, and audit practices.
• Ensure product, supplier, material, process, tooling, and alternate-component changes receive appropriate quality-impact assessment, validation, and controlled approval.

Skills

ISO 9001

Internal auditing

CAPA

FMEA

Control plans

First articles

MSA/Gage R&R

SPC

Document control

Change control

Education

Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline

Job description

Algo is seeking a hands-on Senior Quality Engineer to build and scale an ISO 9001-aligned QMS for a growing hardware business in Burnaby. You will drive quality across R&D, manufacturing, operations, and supply chain to embed quality early in NPI and sustain improvements on the production floor.

The role requires deep experience with ISO 9001, audits, CAPA, and supplier qualification, plus the ability to influence cross-functional teams and lead on-site at a production facility in Burnaby.