Senior Director, Quality Management & ISO Compliance

Fortinet, Inc.; Burnaby; On-site; CAD 115,900 - 141,700; Full time

Benefits offered by this job

100% company paid medical, dental, and vision coverage

Health Spending Account

Employee & Family Assistance Plan

Group Registered Retirement Savings Plan (RRSP) with company match

Competitive Paid Time Off

Job summary

A pioneering cybersecurity firm in Burnaby seeks an experienced QA Analyst to lead quality management initiatives, drive product quality improvements, and support technical teams. The ideal candidate has over 10 years of IT experience, strong analytical skills, and expertise in root cause analysis. Join a collaborative team culture that values continuous learning and customer satisfaction while enjoying comprehensive benefits and a competitive salary package.

Qualifications

• 10+ years of professional experience in IT or Telecommunications.
• 5+ years team and project management experience.
• Strong analytical skills with hands-on experience in creating quality metrics.
• Experience managing a Quality Management System (QMS).

Responsibilities

• Manage key projects for product quality improvement.
• Conduct root cause analysis and drive corrective actions.
• Create and maintain quality metrics dashboards.
• Support Technical Support team with escalated product quality issues.

Skills

Quality management

Root cause analysis

Analytical skills

Strong communication skills

People management

Multi-tasking

Education

Bachelor or Master degree in Computer Science or Engineering

Job description

A pioneering cybersecurity firm in Burnaby seeks an experienced QA Analyst to lead quality management initiatives, drive product quality improvements, and support technical teams. The ideal candidate has over 10 years of IT experience, strong analytical skills, and expertise in root cause analysis. Join a collaborative team culture that values continuous learning and customer satisfaction while enjoying comprehensive benefits and a competitive salary package.