Quality Control Manager - Permanent

LRO Staffing; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

LRO Staffing in Ottawa is seeking a Quality Control Manager for a permanent assignment. You will own the Quality Management System (QMS), drive ISO 9001 certification and ongoing compliance, and lead the QA and QC team on the shop floor.

This hands-on leadership role blends strategy with daily problem solving, translating customer workmanship standards into clear direction, overseeing NCRs and corrective actions, and spearheading continuous improvement across the operation.

Qualifications

• Several years of quality experience in a manufacturing environment with people leadership.
• Hands-on ISO 9001 experience, including leading audits and maintaining a QMS.
• Strong NCR management, root cause analysis and corrective actions.
• Ability to read, interpret, and apply customer workmanship standards.
• Collaborative leadership style; effective with Production and management.
• Clear reporting and communication skills.
• Assets: experience guiding a site through ISO 9001 certification.

Responsibilities

• Lead ISO 9001 certification activities and maintain the QMS.
• Lead external ISO audits and internal audits by the QA team.
• Own QMS KPIs and conduct management reviews.
• Translate customer workmanship standards into actionable team directions.
• Oversee NCR reporting, root cause analysis, and follow-up on NCRs.
• Approve NCR remake dispositions.
• Drive corrective actions with Production.
• Lead continuous improvement initiatives across the operation.
• Perform source inspections when required.
• Manage QA specialists, quality analysts, and QC inspectors.
• Ensure inspectors meet production requirements and review qualifications.
• Audit training on quality standards.
• Participate in management meetings as voice of quality.

Skills

Quality management

ISO 9001

Root cause analysis

Leadership

Documentation & reporting

Job description

Quality Control Manager - Permanent - 19541

Quality Control Manager - Permanent - 19541

About the Opportunity

Our Private Sector client, an established manufacturing organization with an in-house production operation and a dedicated quality team, is seeking a Quality Control Manager to lead its quality function. The organization builds to customer-specified workmanship standards and operates a formal Quality Management System (QMS) aligned to ISO 9001.

Reporting to the site's management team, the successful candidate will own the QMS, lead ISO 9001 certification and ongoing compliance, manage the QA and QC team, and drive continuous improvement across the operation. This is a hands‑on leadership role that combines strategy and reporting with shop‑floor problem solving.

Duties include but are not limited to:

• Lead the activities and reporting needed to achieve and maintain ISO 9001 certification
• Lead external ISO audits and oversee internal audits carried out by the QA team
• Own the QMS key performance indicators (KPIs) and complete the management review of the system
• Interpret customer workmanship standards and translate them into clear direction for the team
• Oversee nonconformance report (NCR) reporting and root cause analysis, and follow up on open NCRs using weekly reports
• Approve remake dispositions on NCRs
• Work with Production to identify noncompliance and implement corrective actions
• Lead continuous improvement initiatives across the operation
• Perform source inspections when required
• Manage a team of QA specialists, quality analysts, and QC inspectors
• Ensure inspectors meet production requirements, and review and sign off on inspector qualifications
• Audit how well production employees are trained on quality standards
• Complete probationary, quarterly, and annual employee reviews
• Participate in management meetings as the voice of quality

About You

The successful candidate will have the following:

• Several years of quality experience in a manufacturing environment, including people leadership
• Hands‑on experience with ISO 9001, including leading audits and maintaining a QMS
• Strong command of NCRs, root cause analysis, and corrective action
• Ability to read, interpret, and apply customer workmanship standards
• A collaborative style that earns the trust of Production while holding the line on quality
• Clear reporting and communication skills, including reporting to management
• The following will be considered assets: Experience guiding a site through ISO 9001 certification

About the Job

• Employment Type: Permanent, full-time
• Location: Ottawa
• Work Environment: On-site
• Reporting To: Site management team

Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.