Senior Quality Improvement Analyst

Winnipeg; Winnipeg; On-site; CAD 78,000 - 105,000; Full time

Benefits offered by this job

Employer-paid benefits

Dental and vision care

Pension plan

Maternity/Parental leave

Job summary

City of Winnipeg is seeking a Senior Quality Improvement Analyst in the Winnipeg Fire Paramedic Service at 185 King Street. You will lead data analytics, governance, and the development of trusted insights to support evidence-based decision making.

The role oversees data models, ETL processes, and BI tools, guiding a team of analysts. Strong leadership, collaboration, and communication are essential to drive performance improvements and ensure regulatory compliance.

Qualifications

• 5+ years' experience in a directly related position.
• 2+ years' experience leading projects and teams.
• 5+ years' experience with dashboards and business intelligence tools.
• 5+ years' experience with databases, ETL, and data warehousing including data wrangling.

Responsibilities

• Lead data analytics and insights for Fire Paramedic Service.
• Oversee data models, transformations, and data warehouses.
• Provide technical leadership to analysts and ensure quality results.
• Advise on data quality, governance and regulatory compliance.
• Participate in Departmental Risk Management.

Skills

Data analytics

Leadership

Team supervision

Problem solving

Verbal communication

Education

Post-secondary degree in STEM (Statistics, Engineering, Mathematics)

Master's degree preferred

Tools

Power BI

Python

R

SAS

SPSS

Job description

Senior Quality Improvement Analyst

Recruitment Details

Senior Quality Improvement Analyst

Department: Winnipeg Fire Paramedic Service

Designated Work Location: 185 King Street

Position Type: Permanent Full-time

Salary: $78,340.67 to $105,227.49 Annually per the WAPSO 4 classification

Employee Group: WAPSO

Posting No: 127532

Closing Date: November 17, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Assistant Chief Research and Data Intelligence, the Senior Quality Improvement Analyst will lead data, analytics and insight for the Fire Paramedic Service. They will develop and oversee the governance, methodologies, people, process architecture and technologies to transform the Service's data assets into accurate and trusted insights to enable evidence-based decision making.

The Senior Quality Improvement Analyst will rely on their technical expertise to provide guidance and leadership to Quality Improvement Analysts. They will also oversee data refinement and analysis, design, development, modification, testing, documentation, deployment and problem resolution of data models, profiles, transformations, and other data sources and destinations including data warehouses.

As The Senior Quality Improvement Analyst, You Will

• Plan and schedule tasks, lead development efforts, provide technical leadership to the team, and supervise team members, manage team performance and ensure staff are accountable for results.
• Plan and oversee the portfolio of data and analytics projects, products, and services for the Fire Paramedic Service used to transform the Services data assets into accurate, trusted, and assured insights to enable evidence-based decision-making.
• Promote and maintain an evidence-based decision-making culture within the Service to expand problem solving capabilities, reduce bias, improve organizational efficiency and effectiveness, and unlock opportunities for improvement.
• Advise the organization and its business areas on ways to strengthen their data quality and applicability in business planning, operations, and research, and ensure data solutions comply to any applicable regulatory laws.
• Participate in Departmental Risk Management.

Your Qualifications Include

• Completion of a Post-Secondary Degree in relevant STEM discipline (such as Statistics, Technology, Engineering, Mathematics) or an equivalent combination of related education, training and experience may be considered.
• Master's Degree is preferred
• Combination of education, training and/or certification in Cloud Services, Machine Learning, Artificial Intelligence, Deep Learning, Natural Language Processing or Programming is an asset.
• Leadership or Management training is an asset.
• A minimum of five (5) years' experience in a directly related position.
• A minimum of two (2) years' experience leading/managing projects and teams.
• A minimum of five (5) years' experience in data collection, writing summaries, and visualizing data using dashboards and business intelligence tools/platforms.
• A minimum of five (5) years' experience with databases, ETL, and data warehousing including performing data wrangling and feature engineering.
• A minimum of five (5) years' experience designing and conducting research, analyzing complex issues and developing recommendation systems.
• A minimum of five (5) years' experience in data analytics, and interpretation of data and statistical models (e.g., A/B Testing, Clustering, Regression/Classification, Forecasting, and Explanatory Models) including data preparation techniques, hyperparameter tuning, and model evaluation metrics.
• A minimum of five (5) years' experience programming in a general-purpose programming language for application development and statistical computing such as R, Python, SPSS, SAS, etc.
• Experience with advanced Machine Learning and AI techniques (i.e., supervised and unsupervised MG, decision trees, and natural language processing, outlier detection, recommendation engines, etc.).
• Experience using PowerBi; preferably at an advanced level.
• Strong leadership skills with the ability to mentor and train staff.
• Ability to create a customer focused team with a commitment to deliver excellent client service.
• Strong analytical and problem-solving skills to work related tasks in gathering relevant information, identifying root causes and recommending solutions to various stakeholders.
• Ability to organize work related tasks effectively, work independently to meet project deadlines and performance targets within established timeframes/deadlines.
• Ability to verbally express ideas clearly and concisely to all levels of the organization and deliver presentations and research findings to different audiences.
• Strong written communication skills with the ability to produce technical reports and documents.
• Ability to grow and develop positive interpersonal relationships, establish and manage effective partnerships and agreements with a wide variety of stakeholders, community/business groups, agencies, associations and civic departments.
• Ability to use of various computer software programs pertinent to this position's responsibilities (e.g. Outlook, Word, Excel,) with experience using spreadsheets, statistical, formatting, presentation and business intelligence software.
• Knowledge of GIS (Geographic Information System) / GLI (Geospatial and Location Intelligence) / Geomatics, cartography and mapping is an asset.
• Proficiency working with Cloud-based platforms and services is an asset.
• Project management skills.

Conditions of employment

• The successful applicant must be legally entitled to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate at their expense. For information on obtaining a Police Information Check, please visit www.winnipeg.ca/police .

Notes

Online applications can be submitted in PeopleSoft through the Careers tile on the Employee Self Service homepage.

Hours of Work: Monday to Friday, 8:30am to 4:30pm

Employee Group: WAPSO

Contact Person: Chidimma Okoli, Human Resources Consultant

Contact Email: [e-mail]

Position Reports To: Assistant Chief Research and Data Intelligence.

Only candidates selected for interviews will be contacted.