Division Chief - Data Analytics and Decision Support

OAFC Home Fire Sprinkler Working Group; Toronto; On-site; CAD 201,000 - 245,000; Full time

Job summary

City of Toronto seeks a Division Chief for Data Analytics and Decision Support to lead data analytics, BI, and organizational performance efforts. You will oversee governance, information management, and decision-support services, ensuring timely, actionable insights for strategic planning and accreditation.

The role leads multidisciplinary teams, drives continuous improvement, and collaborates with senior leadership and external partners to advance data-driven decision making.

Qualifications

• Post-secondary degree or diploma in Data Science, Computer Science, Mathematics, Statistics, Information Systems, Business Administration, Public Administration, Geography, Geomatics or a related discipline, or an equivalent combination of education and experience.
• Extensive experience providing strategic leadership in data analytics, business intelligence, performance measurement, information management or decision-support services within a large, complex organization.
• Extensive experience leading and managing multidisciplinary teams, including establishing priorities, overseeing performance, supporting staff development and driving organizational improvement.
• Considerable experience applying business intelligence, statistical analysis, data management and geographic information systems to develop analytical studies, dashboards, reporting solutions and recommendations for senior leadership and external partners.
• Considerable experience developing and implementing performance measurement frameworks, analytical reporting and data governance practices to support service planning, operational performance, data quality and evidence-based decision-making.
• Considerable experience developing and implementing records and information management strategies, governance frameworks and digital information management solutions, including records retention, information lifecycle management and compliance requirements.
• Considerable experience managing operating and capital budgets, procurement, contracts, consultants and complex projects.
• Expert knowledge of information governance, privacy, access to information, records management and applicable legislation, including MFIPPA, PHIPA and the Archives and Recordkeeping Act, 2006.
• Expert knowledge of analytical and reporting technologies such as Power BI, SQL, SQL Server Reporting Services, data warehouses, statistical software, data integration tools and ESRI ArcGIS.
• Knowledge of quality management, accreditation and continuous improvement processes, including familiarity with Commission on Fire Accreditation International standards.
• Familiarity with municipal government, emergency services, public safety operations or similarly complex operational environments.
• Strong strategic thinking, analytical, research and problem-solving skills, with the ability to assess complex issues and provide practical recommendations.
• Excellent communication, consultation, negotiation and stakeholder engagement skills, including the ability to present complex technical information to diverse audiences.
• Demonstrated political acuity, sound judgment and discretion in managing sensitive or confidential matters, competing priorities and organizational change.
• Ability to exercise independent judgment, initiative and accountability while fostering collaborative, inclusive and high-performing teams.
• Proficiency in Microsoft Office and related business applications.
• Professional certification in data analytics, business intelligence, agile and/or project management, quality management or a related discipline would be considered an asset.

Responsibilities

• Provides strategic leadership and direction for data analytics, business intelligence, performance measurement, information management and decision-support services, including the development of strategies, governance frameworks, standards and priorities.
• Leads and develops multidisciplinary teams, fostering an inclusive, accountable and high-performing environment focused on service excellence and continuous improvement.
• Oversees analytical studies, dashboards, reporting platforms, data models, statistical tools and geographic information systems, providing strategic advice and recommendations to support operational planning, resource allocation, risk management and policy development.
• Establishes performance measures and monitoring frameworks, supporting organizational performance analysis, strategic planning, accreditation, service reviews and continuous improvement initiatives, including Community Risk Assessments, Standards of Cover and annual program appraisals.
• Provides oversight of data quality, information governance, records management, privacy, access, disclosure, retention and information stewardship, ensuring compliance with legislative and corporate requirements.
• Manages operating and capital budgets, procurement, contracts, consultants and complex projects, ensuring effective governance, risk management and delivery.
• Builds and maintains partnerships with City divisions, emergency service agencies, government, academia, vendors and other stakeholders, while monitoring emerging technologies and practices in analytics, artificial intelligence, GIS and public safety information management.

Skills

Strategic leadership

Data analytics

Stakeholder engagement

Analytical thinking

Education

Post-secondary degree in data science or related field

Tools

Power BI

SQL

SQL Server Reporting Services

ESRI ArcGIS

Job description

Division Chief - Data Analytics and Decision Support

Toronto, ON

Job Description

Job Category: Emergency, Fire and Paramedics Services
Division & Section:Fire Services, Fire Svcs Comm, Tech & Org Performance
Work Location:TFS Headquarters,4330 Dufferin Street, M3J 2X2
Job Type & Duration:One (1)Full-time,Permanent
Salary: $222,804.40, TM5477, Wage Grade EMF1
Shift Information:Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open:1
Posting Period: 02-NOV-2026 to 18-NOV-2026

Reporting to the Deputy Fire Chief, Communications, Technology and Organizational Performance, the Division Chief (Data Analytics and Decision Support) provides strategic leadership and oversight of data analytics, business intelligence, organizational performance, information management and decision-support services for Toronto Fire Services.

The position leads multidisciplinary teams in delivering reliable, timely and actionable information to support evidence-based decision-making, operational planning, continuous improvement, public information, accreditation and organizational accountability.

Working collaboratively with senior leadership, operational divisions and external stakeholders, the Division Chief establishes data and information management strategies, governance frameworks and reporting priorities, ensuring compliance with applicable legislation, corporate policies and professional standards.

Major Responsibilities:

• Provides strategic leadership and direction for data analytics, business intelligence, performance measurement, information management and decision-support services, including the development of strategies, governance frameworks, standards and priorities.
• Leads and develops multidisciplinary teams, fostering an inclusive, accountable and high-performing environment focused on service excellence and continuous improvement.
• Oversees analytical studies, dashboards, reporting platforms, data models, statistical tools and geographic information systems, providing strategic advice and recommendations to support operational planning, resource allocation, risk management and policy development.
• Establishes performance measures and monitoring frameworks, supporting organizational performance analysis, strategic planning, accreditation, service reviews and continuous improvement initiatives, including Community Risk Assessments, Standards of Cover and annual program appraisals.
• Provides oversight of data quality, information governance, records management, privacy, access, disclosure, retention and information stewardship, ensuring compliance with legislative and corporate requirements.
• Manages operating and capital budgets, procurement, contracts, consultants and complex projects, ensuring effective governance, risk management and delivery.
• Builds and maintains partnerships with City divisions, emergency service agencies, government, academia, vendors and other stakeholders, while monitoring emerging technologies and practices in analytics, artificial intelligence, GIS and public safety information management.

Key Qualifications:

• Post-secondary degree or diploma in Data Science, Computer Science, Mathematics, Statistics, Information Systems, Business Administration, Public Administration, Geography, Geomatics or a related discipline, or an equivalent combination of education and experience.
• Extensive experience providing strategic leadership in data analytics, business intelligence, performance measurement, information management or decision-support services within a large, complex organization.
• Extensive experience leading and managing multidisciplinary teams, including establishing priorities, overseeing performance, supporting staff development and driving organizational improvement.
• Considerable experience applying business intelligence, statistical analysis, data management and geographic information systems to develop analytical studies, dashboards, reporting solutions and recommendations for senior leadership and external partners.
• Considerable experience developing and implementing performance measurement frameworks, analytical reporting and data governance practices to support service planning, operational performance, data quality and evidence-based decision-making.
• Considerable experience developing and implementing records and information management strategies, governance frameworks and digital information management solutions, including records retention, information lifecycle management and compliance requirements.
• Considerable experience managing operating and capital budgets, procurement, contracts, consultants and complex projects.
• Expert knowledge of information governance, privacy, access to information, records management and applicable legislation, including MFIPPA, PHIPA and the Archives and Recordkeeping Act, 2006.
• Expert knowledge of analytical and reporting technologies such as Power BI, SQL, SQL Server Reporting Services, data warehouses, statistical software, data integration tools and ESRI ArcGIS.
• Knowledge of quality management, accreditation and continuous improvement processes, including familiarity with Commission on Fire Accreditation International standards.
• Familiarity with municipal government, emergency services, public safety operations or similarly complex operational environments.
• Strong strategic thinking, analytical, research and problem-solving skills, with the ability to assess complex issues and provide practical recommendations.
• Excellent communication, consultation, negotiation and stakeholder engagement skills, including the ability to present complex technical information to diverse audiences.
• Demonstrated political acuity, sound judgment and discretion in managing sensitive or confidential matters, competing priorities and organizational change.
• Ability to exercise independent judgment, initiative and accountability while fostering collaborative, inclusive and high-performing teams.
• Proficiency in Microsoft Office and related business applications.
• Professional certification in data analytics, business intelligence, agile and/or project management, quality management or a related discipline would be considered an asset.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .