Strategic Support Supervisor

Winnipeg; Winnipeg; Hybrid; CAD 86,000 - 115,000; Full time

Job summary

City of Winnipeg is seeking a Strategic Support Supervisor to lead the Strategic Support Branch within the Assessment & Taxation Department. You will drive quality management, audits, and data-sharing initiatives while partnering with operational divisions to enable strategic planning and continuous improvement.

A strong background in statistics, program coordination, and municipal processes is essential. You will oversee change-management projects, administer FIPPA, and work with

Qualifications

• Bachelor's degree with coursework or focus in data analysis, strategic planning, quality management, or business process improvement.
• Certification in Quality Management is required; ISO 9001, ADKAR, or related assets are a plus.
• Minimum four years of experience in strategic planning, quality management, or related operational support.
• Experience applying statistical methods to analyze data and support decision-making.
• Experience coordinating quality-management activities and continuous-improvement initiatives.
• Experience providing work direction or supervision to staff.
• Municipal government or public-sector experience is an asset.
• Knowledge of statistics, quality concepts, and continuous improvement principles.
• Knowledge of real property assessment theory and practice.

Responsibilities

• Coordinate planning framework and guide strategic plan development for DMC approval.
• Organize quality audits and statistical analysis to provide department-level insights.
• Supervise Strategic Support staff and oversee data-sharing agreements.
• Manage Customer Service portals and information sharing policies.
• Administer FIPPA and act as Departmental FIPPA Coordinator.
• Lead change-management and process-improvement initiatives.

Skills

Statistical analysis

Quality management

Change management

Project coordination

Communication

Education

Bachelor's degree in Statistics, Mathematics, Economics, Commerce/Business Administration, Public Administration, Computer Science, or related discipline

Tools

SPSS

Excel

Word

PowerPoint

Database tools

Job description

Recruitment Details

Strategic Support Supervisor

Department: Assessment & Taxation

Designated Work Location: 457 Main Street Hybrid with designated work location

Position Type: Permanent, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: W.A.P.S.O. Grade 4 (Schedule A-1); $85,834.69 to $115,293.49 W.A.P.S.O. Grade 4 (Schedule A-2) $85,834.69 to $115,293.49

Employee Group: W.A.P.S.O

Posting No: 127526

Closing Date: November 17, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available ; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Manager of Data and Strategic Support, the Strategic Support Supervisor leads the Strategic Support Branch, supports the Departmental Management Team, and helps integrate strategic support activities across the Department. The role advances continuous improvement through the implementation of the department's quality management system, quality audits, strategic planning, change management, data-sharing agreements, and FIPPA administration, while working closely with operational divisions to provide effective departmental support.

As The Strategic Support Supervisor, You Will

• Coordinate the planning framework, defining the organization plans, and guiding the preparation of the strategic plan for Department Management Committee (DMC) approval.
• Provide quality expertise to the Department through organizing and conducting quality audits and statistical analysis.
• Provide general supervision of Strategic Support staff.
• Manage Customer Service information portals and data sharing agreements
• Responsible for administering the Freedom of Information and Protection of Privacy Act (FIPPA) and serving as the Departmental FIPPA Coordinator
• Take on leadership roles in change management and/or process improvement projects.

Your Education And Qualifications Include

• A Bachelor's degree in Statistics, Mathematics, Economics, Commerce/Business Administration, Public Administration, Computer Science, or another closely related discipline with coursework or demonstrated focus in data analysis, strategic planning, quality management, or business process improvement.
• A recognized certificate in Quality Management is required. Certification or training in ISO 9001, change management (such as ADKAR), real property assessment, or accreditation with the Association of Assessing Officers of Manitoba would be considered assets.
• A minimum of four years' experience in strategic planning, quality management, continuous improvement, business process analysis, program or project coordination, data/statistical analysis, or a closely related operational support function.
• Experience applying statistical methods to analyze data, develop or evaluate performance measures, assess data quality, or support operational decision-making.
• Experience coordinating quality-management activities, including process documentation, internal audits, corrective actions, or continuous-improvement initiatives.
• Experience providing work direction, coaching, performance feedback, or formal supervision to staff.
• Experience in a municipal government, property assessment, taxation, or another regulated public-sector environment would be considered an asset.
• Knowledge of the application of statistical concepts, analysis, and methodologies.
• Knowledge of the application of quality concepts and methodologies.
• Knowledge of continuous improvement principles and concepts.
• Knowledge of the theory and practical application of real property assessment.
• Strong interpersonal skills, including communication (both oral and written), presentation, facilitation and collaboration skills.
• Ability to work under stressful conditions.
• Ability to establish and maintain relationships with a variety of individuals and organizations to facilitate information exchanges.
• Knowledge of research techniques.
• Ability to make sound judgments and recommendations.
• Strong ability to use computer applications such as statistical tools (SPSS), word processing (Word), advanced spreadsheets (Excel), presentation (PowerPoint),database products, graphics, and research tools.
• Knowledge of program design and evaluation of change management strategies.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.

Position Reports To

• *In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2

Employees of the bargaining unit who are on Schedule A-2 at the time of ratification will continue to be paid in accordance with Schedule A-2.

Employees of the bargaining unit who are on Schedule A-1 at the time of ratification will continue to be paid in accordance with Schedule A-1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade) in which case they will be placed on Schedule A-2 and subsequently follow article 25-2 (Position Evaluation - Treatment of Incumbents).

Only candidates selected for interviews will be contacted.