Senior Quality Engineer - Strategic QA Leader & CAPA Expert

ecolab; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

CoolIT is seeking a Senior Quality Engineer to lead complex investigations and drive quality excellence across design, manufacturing, and supplier processes. You will mentor teams and institutionalize best practices.

You will partner with Engineering, Operations, and Product Management to align quality objectives with business goals, support customer‑facing activities, and implement CAPA for continual improvement.

Qualifications

• BS or MS in Mechatronics, Electronics Engineering Technology, Mechanical, or Electrical Engineering.
• Professional Engineer designation.
• 5–8 years of quality engineering experience.
• Legally authorized to work in Canada without sponsorship.
• Experience in 3D modeling and SolidWorks.

Responsibilities

• Lead complex, high‑impact investigations involving customer escalations, systemic field failures, RMAs, and critical non‑conformances using advanced problem‑solving methodologies (8D, 5‑Why, Fishbone, DOE, statistical analysis).
• Influence and support company‑wide quality decisions by translating field data, failure trends, and customer feedback into actionable insights and strategic recommendations.
• Partner with leadership across Engineering, Operations, Supply Chain, Product Management, and Professional Services to align quality objectives with business goals.
• Drive fact‑based decision‑making and ensure root causes are fully understood, documented, and validated prior to closure.
• Review and verify quality investigations, containment actions, and CAPA effectiveness for lower‑level investigations led by others.
• Act as the primary quality interface for strategic customers, suppliers, and internal stakeholders during significant quality events.
• Lead cross‑functional teams through resolution of critical quality issues, ensuring accountability, timely execution, and sustainable outcomes.
• Support customer communications by clearly articulating technical findings, risks, and corrective actions at both operational and leadership levels.
• Contribute to the development and refinement of quality standards, procedures, control plans, and best practices.
• Develop and deliver training on quality tools, structured problem solving, and investigation best practices to production, engineering, and quality personnel.
• Act as a go‑to resource and escalation point for complex or ambiguous quality challenges.

Skills

Quality engineering

Education

BS or MS in Mechatronics, Electronics Engineering Technology, Mechanical, or Electrical Engineering

Tools

Solidworks

Job description

CoolIT is seeking a Senior Quality Engineer to lead complex investigations and drive quality excellence across design, manufacturing, and supplier processes. You will mentor teams and institutionalize best practices.

You will partner with Engineering, Operations, and Product Management to align quality objectives with business goals, support customer‑facing activities, and implement CAPA for continual improvement.