Director, Integrated Management Systems - RT Operations

Metrolinx; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Metrolinx in Toronto, Ontario, is seeking a Director, Integrated Management Systems to lead the RT Operations Quality Management System, environmental and oversight programs, and drive continual improvement across the organization.

You will oversee a team of quality, environmental, document control, risk and compliance specialists, design policies and processes, and ensure alignment with corporate frameworks.

Qualifications

• Advanced knowledge of ISO 9001 and ISO 14001 standards.
• Experience leading quality, environmental, and safety programs.
• Ability to translate contracts into actionable processes.
• Strong communication and leadership skills.
• Ability to manage large teams and complex programs.

Responsibilities

• Design, advance and oversee quality, environment, and safety assurance and compliance programs.
• Lead and oversee a team of quality, environmental, document control, risk and compliance specialists.
• Support the Executive in designing policies, standards and processes to execute the quality management strategy.
• Ensure alignment with corporate frameworks, goals and policies while implementing processes and programs for RT Operations.
• Develop performance measurements and continual improvement initiatives in alignment with organizational goals.
• Establish processes, advise leadership on gaps, and develop remediation action plans.
• Collaborate with key partners to promote a strong quality culture and accountability.

Skills

Quality management systems

ISO 9001 & 14001

Environmental management

Audits

Project management

Leadership

Stakeholder management

Education

Bachelor's degree in engineering, business administration, data analytics, or related discipline

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Rapid Transit Operations Department is looking for a Director, Integrated Management Systems to join our dynamic team! You will be accountable for the leadership and delivery of the RT Operations Quality Management System, and the implementation of environmental and oversight programs.

What will I be doing?

• Support the Executive in leading the design of policies, standards and process to execute the overall quality management strategy, while serving as a centre of excellence and subject matter expert to streamline and optimize quality processes across RT Operations.
• Lead and oversee a team of quality, environmental, document control, risk and compliance specialists.
• Design, advance and oversee quality, environment, and safety assurance and compliance programs.
• Ensure alignment and compliance with corporate frameworks, goals and policies, when developing and implementing processes and programs for quality management, document control and environmental and safety assurance for the scope of RT Operations;
• Act as a subject matter expert in support of developing performance measurements, continual improvement initiatives, quality management and compliance in alignment with TTC’s LRT Quality Management System;
• Ensure appropriate processes are in place, advise senior leadership on gaps, and develop action plans to remediate.
• Consult, collaborate, and build strong partnerships with key partners to support and promote a strong quality culture.
• Accountable to ensure that quality objectives are met, and that anticipated business results are achieved.

What Skills and Qualifications Do I Need?

• Completion of a degree in engineering/business administration/data analytics or a related discipline – or a combination of education, training and experience deemed equivalent.
• Advanced knowledge and experience in the development, implementation and management of quality and environmental management systems, in particular management systems based on ISO 9001 and 14001 standards;
• Advanced knowledge in the management of quality assurance, quality control, quality system audits, continual improvement processes, project management, practices and techniques;
• Must possess sound judgement, well-developed planning, organizational, analytical and problem solving skills to manage large amounts of information;
• Experience with or ability to quickly understand and interpret contractual documents (i.e. Operating & Maintenance Agreements, Project Agreements etc.);
• Experience in documentation and process design techniques, process improvement methodologies, and document management;
• Excellent interpersonal, presentation and (verbal and written) communication skills to interface with multi-disciplinary teams;
• Ability to manage relationships across stakeholders and apply appropriate political acuity in day to day interactions;
• Highly developed leadership, supervisory, organizational, interpersonal and communication skills with the ability to motivate staff and effectively manage the performance of a large group of employees;

We encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

All applicants must be legally entitled to work in Canada.

Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.