Senior Project Manager, Salesforce

The University of British Columbia; Vancouver; Hybrid; CAD 127,000 - 191,000; Full time

Job summary

The University of British Columbia’s Office of the CIO (OCIO) seeks a Senior Project Manager to lead enterprise Salesforce initiatives and complex IT projects within the Salesforce Solution & Delivery team. You will coordinate cross-functional teams, manage budgets, schedules and risks, and align delivery with the university’s platform roadmap.

Working across departments, you’ll drive governance, vendor engagement and post-implementation reviews to ensure value and minimize technical debt while

Responsibilities

• Manages complex enterprise-level IT projects with multiple large-scale functional areas, driving delivery across information systems and business processes.
• Leads project management, functional areas, solution architecture, change management, and user experience to ensure consistent PM practices.
• Provides senior-level guidance on system development, deployment, scalability, and enterprise integrations, aligning with Salesforce platform roadmap.
• Maintains RAID logs and oversees scope, sequencing, scheduling, and budgeting of implementation plans.
• Develops and communicates an overall implementation plan with optimized resources and timelines.
• Manages procurement in collaboration with university teams to create compliant procurement docs and evaluation methods.
• Conducts post-implementation reviews to ensure continuous improvement and learning.
• Oversees deliverables of the Project Delivery Team and monitors system/tool performance.
• Collaborates with technical and business teams on enterprise initiatives to share best practices and manage cross-program impacts.

Job description

Senior Project Manager, Salesforce - OCIO | Salesforce Solution & Delivery

Compensation Range $11,397.00 - $17,081.58 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date September 16, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing

Job Summary

The Office of the CIO (OCIO) has an extensive list of investment requests for IT enabled projects from across the University. The execution of the portfolio of projects extends out over at least the next five years, and new projects are being added to the pipeline on a regular basis. The execution of each projects within the portfolio is approximately one year and the resources from each project will transition from one project to next upon completion of the delivery of each project. These projects will be managed within the Program Delivery office. The Program Delivery office is seeking a Senior Project Manager. The Senior Project Manager manages all aspects of the development and implementation of large, multi-faceted projects and takes projects from original concept through to final implementation. The incumbent directs and coordinates a cross-functional team and manages inter-project dependencies and communication. The incumbent develops and oversees project plans, schedules, resources, budgets and establishes metrics to monitor the quality of deliverables and the level of customer satisfaction. The Senior Project Manager works collaboratively with key stakeholders, including University senior management. While this position supports the broader IT portfolio, it maintains a primary focus on Enterprise Salesforce CRM initiatives. The role operates in close partnership with the Constituent Engagement Platforms to ensure that project delivery aligns with the university’s long-term platform roadmap and reduces technical debt.

Work Performed Specific Duties

• Manages complex enterprise-level projects with multiple large-scale functional areas to further develop and implement aspects of work related to information systems and business processes that involve the greater UBC community.
• Leads areas of responsibility including project management, Functional, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of project management principles established within the Office of the CIO (OCIO).
• Provides senior level expertise and direction into the approach for system development and deployment, package implementation, system scalability and performance, and University-wide systems integration, ensuring alignment with the University’s long-term Salesforce Platform Roadmap to prevent siloed solutions.
• Maintains and manages risk, action, issue and decision (RAID) logs.
• Leads and manages the definition of scope, sequencing, scheduling, and budgeting of the implementation plan with input and support from the workstream teams.
• Develops, maintains and communicates an overall Implementation Plan, ensuring resource optimization.
• Manages procurement in collaboration with UBC Procurement and UBC Legal Counsel to develop compliant and effective procurement documentation, processes, and evaluation methods.
• Conducts post-implementation reviews to ensure continuous improvement and learning.
• Oversees deliverables associated with the Project Delivery Team; monitoring for consistent and predictable system and tool performance.
• Collaborates with technical and other professionals on Enterprise Strategic Initiatives to share best practices and identify and resolve cross-program impacts.

Core Duties

• Initiates projects following appropriate project management methodology including gathering and defining comprehensive project requirements, ensuring for strategic alignment, developing project charters, project plans, budgets and schedules, determining staffing requirements, and forming cross-functional project teams.
• Defines and follows project management methods, procedures, and quality objectives, including metrics for assessing progress.
• Balances workload, provides technical and analytical guidance and work direction to project team, including scheduling, assignment of work, review of project efforts and removal of roadblocks which inhibit project success.
• Ensures that all team members have the tools and training required to perform effectively, and provides the team with constructive feedback as it pertains to project performance.
• Assesses variances from the project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation.
• Evaluates and ensures for sponsor/client satisfaction at project completion.
• Drafts contracts and Service Level Agreements and manages RFIs/RFPs for evaluation, selection and procurement of products and/or services from vendors.
• Identifies potential areas for improvement in current methodologies and provides coaching to project managers.
• Develops and maintains a productive working relationship with project sponsors, product manager, vendors and key clients.
• Maintains appropriate professional designations and up-to-date knowledge of current information