Senior Project Manager - CRM Implementation

Maarut; Montreal , Quebec; On-site; CAD 90,000 - 140,000; Full time

Job summary

Maarut is seeking a senior Project Manager to oversee a large CRM implementation, with emphasis on delivery, content validation, and executive communication. The candidate will manage complex integrations, coordinate several teams, and maintain alignment with client direction while mitigating risks through iterative planning.

The role requires hands-on leadership, strong stakeholder engagement, and the ability to navigate agile or hybrid cycles.

Qualifications

• Experience leading large CRM implementations with multiple teams and integrations.
• Ability to communicate with executives and managers.
• Hands-on leadership: organizing, following up, and moving work forward.
• Strong scheduling, dependency, risk, and decision management.
• Political skill and influence without formal authority.
• Openness to feedback, autonomy, rigor, and flexibility.

Responsibilities

• Lead and delivery-focused role on CRM projects, ensuring alignment with client direction.
• Interact with steering committees and senior management to validate deliverables.
• Synthesize complex issues for managers and senior leaders while coordinating with multiple teams.

Skills

Senior project management

CRM implementation

Stakeholder communication

Risk management

Agile / hybrid

Content validation

Tools

Salesforce

Job description

Job Information

Term Until end of 2027

Work Experience 7-10 Years

City Montreal/Quebec city

State/Province Quebec

H1B.

Technology

Number of Positions 1

Job Description

This is a replacement of the consultant currently assigned to the CRM project: needs have evolved and the client is now looking for a different profile. The role is to support and secure delivery, not to overhaul the project: the person understands the given direction and executes it. The profile must work on two levels at once, diving into content (validating information, following up, reworking deliverables) and synthesizing complex issues for managers and senior management. Large-scale CRM implementation experience is central, with Salesforce preferred but not exclusive. The persona places as much weight on behaviours as on experience: openness to feedback, flexibility through iterations, anticipating risks rather than observing them.

Target candidate: a senior project manager who has led at least one multi-team CRM implementation with integrations, ideally on Salesforce, and whose resume shows direct contribution to detailed deliverables. The person also shows documented interactions with decision-makers (steering committees, senior management) and works in continuity with an existing direction rather than questioning it.

Key Requirements:

• Senior project management on complex CRM implementation mandates (multiple teams, integrations, dependencies)
• Strategic and executive communication with managers and decision-makers
• Hands-on tactical leadership (structuring, organizing, following up, challenging, moving work forward)
• Command of schedules, dependencies, risks, decisions and commitments, with mitigation scenarios
• Political skill and influence without hierarchical authority
• Openness to feedback, autonomy, rigour, flexibility

Requirements

DESIRED

Profiles to Exclude:

• Profile whose recent mandates focus mainly on recovering troubled projects (recovery, turnaround), without demonstrated delivery of a project taken over mid-course without redesign.
  
• Profile positioned only in program direction, strategic PMO or strategy consulting, without demonstrated responsibility for detailed deliverables (schedules, follow-ups, content validation).
  
• Profile whose described role is coordinating project managers or a delivery team, without direct contribution to deliverable content.
  
• Profile without demonstrated experience in iterative contexts (agile or hybrid cycles, successive deliverable revisions).
  
• Technical Salesforce profile (administrator, developer, architect) without project management responsibility.
  
• To probe in interview, not observable on resume: response to feedback and stance toward given direction.