Senior Project Manager_ CRM

Maarut Inc; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Maarut Inc. is seeking a senior project manager to oversee large-scale CRM implementations with multiple teams and integrations, preferably Salesforce. The role emphasizes strategic interaction with senior management and hands-on delivery leadership to advance deliverables and mitigate risks.

The candidate will coordinate schedules, dependencies, and decisions, while demonstrating political acuity and openness to feedback within a dynamic enterprise environment.

Qualifications

• Senior project management on complex CRM implementations (multiple teams, integrations)
• Strategic and executive communication with managers and decision-makers
• Hands-on tactical leadership: structuring, organizing, following up, moving work forward
• Managing schedules, dependencies, risks, decisions and commitments with mitigation scenarios
• Political skill and influence without hierarchical authority
• Openness to feedback, autonomy, rigour, flexibility

Responsibilities

• Lead CRM implementation efforts across multiple teams and integrations.
• Communicate strategically with steering committees and senior management.
• Structure and drive deliverables, monitor progress, and escalate risks as needed.
• Coordinate dependencies, schedules, and decisions to keep the program on track.

Skills

CRM program management

Executive communication

Stakeholder management

Risk mitigation

Cross-team coordination

Tools

Salesforce

Job description

The profile must work on two levels at once, diving into content (validating information, following up, reworking deliverables) and synthesizing complex issues for managers and senior management. Large-scale CRM implementation experience is central, with Salesforce preferred but not exclusive. The persona places as much weight on behaviours as on experience: openness to feedback, flexibility through iterations, anticipating risks rather than observing them.

Target candidate: a senior project manager who has led at least one multi-team CRM implementation with integrations, ideally on Salesforce, and whose resume shows direct contribution to detailed deliverables. The person also shows documented interactions with decision-makers (steering committees, senior management) and works in continuity with an existing direction rather than questioning it.

Key Requirements:

• Senior project management on complex CRM implementation mandates (multiple teams, integrations, dependencies)
• Strategic and executive communication with managers and decision-makers
• Hands-on tactical leadership (structuring, organizing, following up, challenging, moving work forward)
• Command of schedules, dependencies, risks, decisions and commitments, with mitigation scenarios
• Political skill and influence without hierarchical authority
• Openness to feedback, autonomy, rigour, flexibility