Senior Project Manager

Adelphi Group; Toronto; Hybrid; CAD 118,000 - 131,000; Full time

Benefits offered by this job

Generous PTO policy

Comprehensive health and dental plans

Paid personal and sick days

Birthday day off

Hybrid work model

Tuition reimbursement program

Unlimited access to LinkedIn Learning

Telecoms monthly allowance

RRSP company match

Referral bonus

Job summary

TRACK, part of the RAPP family in Omnicom's Precision Marketing Group, seeks a Senior Project Manager in Toronto to lead CRM and 360 campaigns, manage cross‑functional teams and optimize production workflows. You will drive projects from initiation to delivery with a focus on quality, timelines, and client satisfaction.

You are organized, collaborative, and adept at navigating waterfall and agile processes, with strong communication and vendor management skills.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 4–7 years in CRM and 360 campaign management at an ad agency.
• Experience leading cross-discipline teams including strategy, creative and tech.
• Proficient with email deployment and Salesforce Marketing Cloud.
• Strong written and verbal communication with clients and teams.

Responsibilities

• Maintain project momentum with plans, milestones, and budget awareness.
• Lead meetings, deliver timely reports, and manage risk and changes.
• Ensure quality and adherence to agency process across projects.
• Coordinate resources and improve production workflows.
• Collaborate across disciplines to deliver high‑quality work.
• Foster strong relationships with internal teams and clients.

Skills

CRM

360 campaign mgmt

Cross-functional leadership

Content production

Email deployment

Salesforce Marketing Cloud

Print production

Client management

MS Project / MS Teams

WorkFront / JIRA

Organizational skills

Written & verbal communication

Education

Bachelor’s Degree or equivalent experience

Tools

MS Project

MS Office

Teams

Salesforce Marketing Cloud

WorkFront

JIRA

Job description

Agency:

RAPP

Job Function:

Projects and Performance Improvement

Job Subfunction:

Business Performance and Process Improvement

Job Description:

WHO WE ARE

We are TRACK – a member of the RAPP family – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT

At TRACK, our fearless super connectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group (OPMG), RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. The TRACK team makes up 100 of those.

YOUR ROLE

As a Senior Project Manager, you are the director of the client projects – you’re the one who knows how to make things happen. You’re the master of the execution and process from project initiation to delivery.

You are passionate about the space from CRM, DM and Digital. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills.

YOUR RESPONSIBILITIES

• Keeps projects moving forward smoothly, develops project plans for new work, ensures that creative can be produced within specified timeframes, efficiently manages + communicates milestones throughout the project lifecycle, proactively mitigates risks and comfortable adapting to changes from inception to delivery of projects.
• Manages account/project-related meetings including weekly account status meetings, internal reviews, etc. Issues and or ensure issuance of timely contract reports.
• Tracks budget for projects, ensures deliverables can be produced within specified budgets, proactively identifies any risks and escalates needs to business / agency leads to be addressed.
• Aligns the project team to the work to ensure resources are available and present at appropriate times throughout the project lifecycle.
• Responsible for maintaining the required level of quality through every step of the delivery process.
• Manages simultaneous projects within budgetary and schedule constraints.
• Collaborates with disciplines across the agency to deliver the highest quality of work
• Builds respectful, strong working relationships with internal team(s) from Business Leadership to execution resources on a project, as well as external partners and vendors.
• Builds respectful, strong working relationships when applicable with client(s). Ensure understanding and adherence to agency process.
• Optimizes production workflows and processes with a goal of constant improvement.
• Proficient with programs such as the Office 360 suite: Visio, Excel, PPT and MS Project, and Teams.
• Experience with project management/workflow tools a plus (specifically WorkFront, JIRA)
• Leads efficient meetings and conference calls. Ensures timely conference notes and action steps taken.
• Is a champion of the agency process and quality work. Ensures adherence by all parties.
• Is versed in mainstream process methodologies including waterfall and agile.

SKILLS AND EXPERIENCE

• Bachelor’s Degree or equivalent experience required.
• 4-7 years of experience in CRM and 360 campaign management at an advertising agency at a media, direct marketing or interactive advertising agency.
• Experience in managing cross-discipline teams including strategy, creative and technology. (Technical background is a strong plus.)
• Experience in multiplatform content extensions and original content production.
• Working knowledge of email deployment, and campaign management systems such as Salesforce Marketing Cloud.
• Working knowledge of print production/ execution process a plus.
• Possess an established track record of successful accomplishment with clients / teams.
• Proficient with Microsoft Office products, including MS Project and Teams
• Experience with WorkFront, JIRA or related PM systems a plus.
• Have strong organizational skills and be detailed-oriented / stickler for details.
• Have strong written and communication skills.

OUR PERKS

• Generous PTO policy
• Comprehensive health and dental plans
• Paid personal and sick days
• Birthday day off
• Hybrid work model
• Tuition reimbursement program
• Unlimited access to LinkedIn Learning
• Telecoms monthly allowance
• RRSP company match
• Referral bonus

Our hybrid work model

TRACK’s current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, with in‑office attendance three days a week in our Toronto office.

This job posting is for an existing vacancy). The salary range for this role is $85,000-$95,000.salary range 85,000-95,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/