Senior Project Manager

Kelly; Southwestern Ontario; Hybrid; CAD 61,000 - 87,000; Full time

Benefits offered by this job

4% Vacation Pay

Job summary

Kelly is seeking a Senior Project Manager in a hybrid role based in Waterloo, Ontario, to lead a high-profile enterprise transformation program focused on claims operations, technology implementation, and vendor integration.

The role requires strong leadership across multi-workstream delivery, governance, and stakeholder engagement, with responsibility for guiding projects from discovery through go-live and stabilization, and coordinating with executive sponsors to ensure success.

Qualifications

• 9+ years of Project/Program Management experience.
• PMP certification (or equivalent).
• Strong vendor management experience within vendor-led delivery models.
• Expertise in governance, risk management, dependency tracking, and executive reporting.

Responsibilities

• Lead end-to-end program delivery from discovery through go-live and stabilization.
• Lead cross-functional teams across operations, technology, customer experience, and vendor partners.
• Drive program governance, executive reporting, risk management, and stakeholder alignment.
• Act as the primary point of contact for external vendor delivery and accountability.
• Support operational readiness, SOP development, training, and launch planning.

Skills

Vendor management

Governance

Risk management

Executive reporting

Cross-functional leadership

Stakeholder management

Education

PMP Certification

Job description

Senior Project Manager | Enterprise Transformation Program | Hybrid (Waterloo, ON)

We're partnering with a leading organization to hire a Senior Project Manager to lead a high-profile transformation initiative focused on claims operations, technology implementation, and vendor integration.

This is a unique opportunity for a seasoned delivery leader who thrives in complex environments and enjoys driving large-scale programs from strategy through execution and go-live.

Up to $54/hr + 4% Vacation Pay

What You'll Be Doing

As the Senior Project Manager, you'll be responsible for leading a complex, multi-workstream implementation involving technology, operations, communications, and third-party vendor delivery.

Key responsibilities include:

• Managing end-to-end program delivery from discovery through go-live and stabilization
• Leading cross-functional teams across operations, technology, customer experience, and vendor partners
• Driving program governance, executive reporting, risk management, and stakeholder alignment
• Acting as the primary point of contact for external vendor delivery and accountability
• Supporting operational readiness, SOP development, training, and launch planning

What We're Looking For

• 9+ years of Project/Program Management experience
• PMP certification (or equivalent)
• Strong vendor management experience within vendor-led delivery models
• Expertise in governance, risk management, dependency tracking, and executive reporting

Highly Preferred

• Claims transformation, outsourcing, or operational implementation experience
• Experience with customer communication platforms, digital channels, telephony, or chatbot solutions

Why This Opportunity?

• Lead a strategic enterprise transformation initiative
• Work directly with executive stakeholders including COO-level leadership
• Shape future operating models and customer experience outcomes
• Own delivery across business, operational, and technology streams
• High visibility role with significant impact on organizational success

Use AI for Hiring

Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly, we're committed to finding rewarding opportunities that help you thrive - both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you'll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what's next for your career!