Senior Scrum Master

Pbcsolutions; Central Saanich, Burnaby; On-site; CAD 104,000 - 119,000; Full time

Benefits offered by this job

Hybrid work environment

Office locations in Saanichton/Burnaby

Job summary

PBC Solutions seeks a Senior Scrum Master to lead a team of Scrum Masters and guide agile delivery across technology initiatives in a hybrid setup, with preferred bases on southern Vancouver Island or the Lower Mainland.

The role requires advanced education in computer science and substantial Agile experience; occasional travel between offices may be required, and collaboration with stakeholders across provincial and federal partners is essential.

Qualifications

• Master’s degree in CS + 2+ years related experience.
• Bachelor’s in CS + 3+ years related experience.
• Diploma in CS + 4+ years related experience.
• Certificate in CS + 5+ years related experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Leads technology teams and ensures commitments are met.
• Manages a portfolio of scrum teams and integrates products.
• Acts as project manager through initiation to close-out.
• Plans project scope, deliverables, and charter alignment.
• Identifies risks and recommends mitigation actions.
• Supports agile practices and time tracking against budgets.

Skills

Agile project experience

Scrum Master certification

Leadership

Team coordination

Education

Master’s degree in computer science

Bachelor’s degree in computer science

Diploma in computer science

Certificate in computer science

Equivalent combination

Job description

PBC Solutions is looking for Regular Full-time Senior Scrum Master to join our growing team!

Please note:

PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based on southern Vancouver Island (preferred) or in the Lower Mainland, with regular office presence required.

About PBC Solutions:

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2026!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

Position Summary

The Senior Scrum Master leads a team of Scrum Masters/Project Managers and is responsible for leading technology project planning, design, implementation and close out, and for the management of the agile sprint process for scrum teams.

This position is designated as a Grid Level 27, with a range of $104,098 - $119,371 per year. This includes a Market Adjustment (MA) of 9.1%.

Primary Duties

• Leads technology teams, including assignment of work, and ensures results meet commitments and expectations.
• Ensures technology deliverables are completed
• Manages a portfolio of scrum teams to ensure integration between associated products.
• Acts as project manager throughout the initiation, planning, execution, control and close-out phases of the project management life-cycle.
• Leads project planning sessions to determine project scope, define project deliverables and develop project charter to align with the direction of the business.
• Develops options, strategies and approaches to address issues and service/program delivery needs using techniques such as cost benefit analysis, social and economic impact analyses.
• Develops terms of reference; drafts project plans to identify timelines, deliverables, methodologies, and resource requirements.
• Develops and maintains effective and cooperative working relationships with internal and external stakeholders, businesses, and relevant provincial, municipal, and federal government partners.
• Monitors and evaluates project resources, processes, and progress, identify risks and obstacles, and takes or recommends action to address.
• Conducts post implementation review.
• Provides team leadership in accordance with agile principles, policies, and procedures.
• Ensures technology teams track time in alignment with the allocated budgets
• Other duties as assigned

Required Education and Experience

• Master’s degree in a computer science related field and 2 years of related experience; OR
• Bachelor’s degree in a computer science related field and 3 years of related experience; OR
• Diploma in a computer science related field and 4 years related experience; OR
• Certificate or coursework in a computer science related field and 5 years related experience; OR
• An equivalent combination of education and experience may be considered.

Related experience includes the following:

• Agile project experience.
• Experience with Agile lifecycle management practices and tools.

Preference may be given to candidates with the following experience:

• Certification as a Scrum Master.
• Experience working in service delivery organizations/programs.
• Experience in service design.
• Experience in data management programs, UX /UI best practices.

Required Competencies

• Managing Organizational Resources
• Planning, Organizing and Coordinating
• Building Partnerships with interested parties
• Conflict Management
• Relationship Building

Travel / Work Location:

PBC Solutions has offices in Saanichton, BC (a suburb of Victoria) and Burnaby. We operate in a hybrid in-person and virtual environment. Occasional travel between office locations may be required.

What's in it for you

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as various generous paid leaves.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries [e-mail]

Candidates must be legally eligible to work in Canada. Preference may be given to Canadian Citizens and permanent residents.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

How we work

Our Guiding Principles

Honesty – We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity – We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.

Autonomy – We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty – We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.

Equity – We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours

Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus – We will use our Shared Vision as our North Star to evaluate, prioritise, and deliver successful results.

Trust & Confidence – We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.

Feedback – No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.

Solution-oriented – We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.