Change Management Specialist

Pacific Blue Cross; Burnaby; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Vacation 4 weeks

Hybrid work environment

Comprehensive benefits package

Defined contribution pension

Retiree benefits

Onsite gym

Job summary

Pacific Blue Cross in Burnaby, BC is seeking a permanent Change Specialist to lead strategic transformation initiatives that improve operational efficiency and customer experience. You will partner with leaders and project teams to assess change impacts, develop adoption strategies, and guide organizations through complex transitions, including digital transformation and AI-enabled innovations.

This role offers hybrid work from home and our head office, with a competitive compensation package

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• 4 years of related experience in organizational change management with project management and/or HR business partnership.
• Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Prosci).
• Excellent communication, facilitation, and relationship-building skills.
• Proven ability to influence and work across all levels of the organization.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail, with ability to manage multiple priorities.

Responsibilities

• Support strategic transformation initiatives that enhance organizational effectiveness, strengthen employee and customer experience, and enable growth.
• Partner with project leaders and business stakeholders to assess change impacts, develop adoption strategies, and guide teams through transitions.

Skills

Change management

ADKAR

Prosci

Stakeholder engagement

Project management

Communication skills

Organizational development

Education

Bachelor’s degree

Job description

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About the Position

• We are searching for a permanent Change Specialist to join our Change Management
• PBC’s compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $80,000-$100,000 per year, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

This is an exciting opportunity to help shape how Pacific Blue Cross delivers transformation across the organization. As a Change Specialist, you will play a key role in advancing strategic initiatives that improve operational efficiency, elevate customer experience, and support long-term business growth.

Partnering with leaders, project teams, and stakeholders across PBC, you will lead change activities that enable employees to successfully adopt new ways of working. From enterprise technology implementations to major modernization initiatives, you will help ensure change is understood, embraced, and sustained.

This role offers broad exposure to high-impact projects, including digital transformation and AI-enabled innovations, while providing the opportunity to influence outcomes, build organizational capability, and contribute to meaningful change across the business.

If you have experience in working in positions such as a Change Management Specialist, Change Management Consultant, Change Advisor, Organizational Development Professional, or Project Change Specialist continue reading!

Bring your expertise in change management, stakeholder/ partner engagement, and organizational transformation. This is an opportunity to make a visible impact, partner with leaders across the organization, and help drive initiatives that shape the future of Pacific Blue Cross.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently hybrid from home and from our head office in Burnaby, BC.

Key Ways This Position Makes An Impact

In this role, you will support strategic transformation initiatives that enhance organizational effectiveness, strengthen the employee and customer experience, and enable business growth.

You will partner with project leaders and business stakeholders to assess change impacts, develop adoption strategies, and guide teams through complex transitions. By fostering engagement, readiness, and alignment, you will help ensure organizational change delivers its intended value.

Working across diverse initiatives, including technology implementations, digital transformation programs, and process modernization efforts, you will help build PBC's change management capability while reducing risk and accelerating adoption.

You will serve as a trusted advisor to leaders, providing practical guidance that helps teams navigate uncertainty, embrace change, and achieve sustainable results. As part of a growing Change Management team, you will have the opportunity to influence enterprise-wide transformation and contribute to initiatives that have a lasting impact across the organization.

Key Experiences You Bring To This Role

• Bachelor’s degree (or equivalent) in Human Resources, Business Administration, Organizational Development, or a related field.
• 4 years of related experience in organizational change management coupled with project management, and/or human resources business partnership experience.
• Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Prosci) including how people journey through change.
• Excellent communication, facilitation, and relationship-building skills.
• Proven ability to influence and work collaboratively across all levels of the organization.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and strong attention to detail and the ability to manage multiple priorities.

It’s preferred and considered an asset if you have:

• Change Management Certification (e.g., Prosci or CCMP).

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.