Manager, Business Architecture

Pacific Blue Cross; Burnaby; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Vacation 4 weeks

Hybrid work

Full benefits

Pension plan

Job summary

Pacific Blue Cross, Canada’s leading health benefits provider, is seeking a permanent Manager, Business Architecture to join the Strategy & Partnerships team. The starting salary is 100,000–130,000 CAD per year, determined by skills and experience.

You will shape the big picture of health insurance, define operating models, and drive strategic investments. This role collaborates with executives, IT, PMO, and business units to deliver value.

Qualifications

• Bachelor’s degree in business administration, information systems, or a related field; Master’s degree preferred.
• Minimum of 5 years of progressive experience in business architecture, enterprise transformation, project management, or business analysis, preferably within the insurance or financial services sector.
• Strong understanding of Life & Health insurance operations, including policy administration, claims, and underwriting.
• Proficiency in project management methodologies (Agile, Waterfall, hybrid) and tools such as MS Project, Jira, or Asana.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to influence.

Responsibilities

• Provide enterprise-level advisory support and oversee cross‑functional initiatives.
• Develop and govern enterprise business architecture blueprints, capability models, and target operating models aligned with enterprise strategy.
• Define frameworks, standards, and recommendations that shape organizational strategy and long‑term operating models.
• Maintain and evolve enterprise business architecture standards, frameworks, and artifacts to ensure consistency, quality, and strategic alignment.
• Facilitate workshops and working sessions with stakeholders to define business requirements, current and future‑state operating models, and transformation roadmaps.

Skills

Communication

Leadership

Stakeholder management

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in business administration, information systems, or related field

Master’s degree preferred

Tools

MS Project

Jira

Asana

Job description

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About The Position

• We are searching for a permanent Manager, Business Architecture to join our Strategy & Partnerships team.
• The starting salary will be determined based on a combination of skills, education, and experience. The salary range is $100,000 – $130,000 per year.

If you’re energized by solving complex enterprise challenges, shaping how large organizations operate, and turning strategy into clear direction, this role offers a high-impact opportunity to influence how the business is designed and evolve

In this position, you won’t be focused on day-to-day project delivery, you’ll be shaping the big picture and the future of health insurance. You’ll help define how the organization should be structured to achieve future goals, how major investments should be prioritized, and how transformation initiatives should be sequenced to deliver the greatest value.

You’ll work across executive leadership, business units, IT, PMO, and transformation teams, bringing clarity to complexity and ensuring everyone is aligned to what needs to change, why it matters, and how it all connects.

If you have experience working as a Business Architecture and Strategy Manager, in Enterprise Operations or Enterprise Transformation, we want to hear from you!

Key Ways This Position Makes An Impact

The Manager, Business Architecture will provide enterprise-level advisory support, oversee cross‑functional initiatives, and ensure that business architecture standards and practices are consistently applied to drive measurable business outcomes.

In this role, in an enterprise advisory capacity, you will exercise a high degree of independent judgment, discretion, and influence. The manager will be accountable for defining frameworks, standards, and recommendations that shape organizational strategy and long‑term operating models.

You will lead the development and ongoing governance of business architecture blueprints, capability models, and target operating models aligned with enterprise strategy and operational goals.

In this role, you will maintain and evolve enterprise business architecture standards, frameworks, and artifacts to ensure consistency, quality, and strategic alignment.

You will provide strategic guidance to complex, cross‑functional initiatives by defining OKR’s and ensuring alignment with strategic ambitions, decisions, and priorities; execution is delivered through business units, IT, or PMO resources.

In this role, you will facilitate workshops and working sessions with stakeholders to define business requirements, current and future‑state operating models, and transformation roadmaps.

The manager will develop and maintain enterprise‑level architectural artifacts (e.g., capability maps, operating models, and roadmaps) that serve as authoritative reference materials for executive planning and decision‑making.

Key Experiences You Bring To This Role

• Bachelor’s degree in business administration, Information Systems, or a related field; Master’s degree preferred.
• Minimum of 5 years of progressive experience in business architecture, enterprise transformation, project management, or business analysis, preferably within the insurance or financial services sector.
• Demonstrated ability to lead complex, cross‑functional initiatives and manage multiple priorities simultaneously.
• Strong understanding of Life & Health insurance operations, including policy administration, claims, and underwriting.
• Proficiency in project management methodologies (Agile, Waterfall, hybrid) and tools such as MS Project, Jira, or Asana.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to influence

It is preferred and considered a strong asset if you have the following:

• Certifications such as PMP, Certified Business Architect (CBA), TOGAF, or Lean Six Sigma.
• Experience with enterprise architecture platforms (e.g., LeanIX, Ardoq, Sparx EA).

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] These accommodation requests will be reviewed confidentially and, on a case‑by‑case basis by Human Resources.