Senior Program Manager, Salesforce Transformation

Apex Systems; Toronto; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Everforth Apex is seeking a Senior Program Manager to lead a Salesforce transformation for a large enterprise in Toronto. You will oversee multiple technology workstreams, strengthen governance, manage senior stakeholders, and establish a scalable, standardized platform to replace legacy applications.

The role demands 10+ years in program management, hands-on delivery, and the ability to communicate complex technical concepts to nontechnical executives.

Qualifications

• 10+ years of project or program management experience.
• Experience leading a Salesforce implementation or major transformation.
• Experience with data migration planning and execution.
• Proven ability to manage multiple workstreams and cross-functional delivery teams.
• Strong governance, project planning, risk management, and dependency management capabilities.
• Executive presence with experience presenting technology delivery updates to senior leadership.
• Ability to communicate technical risks and decisions to nontechnical audiences.
• Experience managing systems integrators, external vendors, and other third-party delivery partners.
• Strong organizational skills to bring structure in ambiguous environments.
• Willingness to stay hands-on with plans, schedules, and day-to-day delivery.

Responsibilities

• Lead Salesforce transformation and platform reset from a technology delivery perspective.
• Manage multiple technology workstreams, PMs, dependencies, risks, milestones.
• Establish governance, delivery plans, reporting structures, and rules of engagement.
• Partner with business stakeholders to define requirements before delivery.
• Oversee data migration planning and delivery.
• Coordinate with SI, vendors, internal technology teams, and business leadership.
• Provide updates and risk decisions to senior executives.
• Translate complex technical information for nontechnical stakeholders.
• Lead onboarding model standardization for programs.
• Lead through ambiguity and delivery pressure.

Skills

Stakeholder management

Governance

Project leadership

Cross-functional delivery

Executive communication

Risk management

Ambiguity handling

Hands-on planning

Education

Bachelor's degree or equivalent

PM certifications (PMP PgMP)

Tools

Salesforce

Job description

Senior Program Manager, Salesforce Transformation

Job #: 3053773

Location: Toronto, Ontario

Duration: Initial 12-month contract with potential extension

Job Type: Contract

Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs

About The Opportunity

A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities

• Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.
• Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.
• Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.
• Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.
• Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.
• Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.
• Provide clear program updates, risks, decisions, and recommendations to senior executives.
• Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.
• Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.
• Perform hands‑on project planning and tactical delivery activities when required.
• Help transition the organization from one‑off platform configurations to a repeatable and standardized onboarding model.
• Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.

Must‑Have Qualifications

• Demonstrated experience leading a major Salesforce implementation or transformation.
• Strong experience overseeing complex data migration workstreams.
• Proven success leading large‑scale business and technology transformations.
• Experience managing multiple technology workstreams, Project Managers, and cross‑functional delivery teams.
• Strong program governance, project planning, risk management, and dependency management capabilities.
• Executive presence with experience presenting technology delivery updates to senior leadership.
• Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.
• Experience managing systems integrators, external vendors, and other third‑party delivery partners.
• Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.
• Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.
• Willingness to remain hands‑on with plans, schedules, reporting, and day‑to‑day delivery activities.
• Ability to work onsite in Toronto at least two days per week and attend additional in‑person meetings when required.

Nice‑to‑Have Qualifications

• Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.
• Experience with patient, customer, or client‑support platforms.
• Experience replacing or consolidating legacy applications.
• Experience designing standardized onboarding processes for multiple programs, business units, or external partners.
• Experience working with product teams that are developing their Salesforce capabilities.
• Background managing transformations within complex enterprise environments such as financial services.

Required Experience

• 10+ years of relevant project or program management experience.
• Previous leadership of a Salesforce implementation or major Salesforce initiative.
• Experience leading complex, enterprise‑level business and technology transformations.
• Experience overseeing data migration planning, readiness, dependencies, risks, and execution.
• Experience working with senior executives, cross‑functional business teams, technology leadership, systems integrators, and third parties.
• Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.

Education & Certifications

• Degree, diploma, or equivalent combination of education and relevant professional experience.
• Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.
• Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.