Project Coordinator

Apex Systems; Vancouver; On-site; CAD 97,000 - 153,000; Full time

Job summary

Everforth Apex is seeking an Implementation Specialist to support onboarding and end-to-end implementation of fundraising and donor-management technology platforms.

The successful candidate will guide customers through the implementation lifecycle, including platform configuration, data migration, campaign setup, training, and go-live support, while collaborating with cross-functional teams in a remote environment across Canada and the United States.

Qualifications

• 2+ years in software implementation or related field.
• Experience implementing or supporting customer-facing software.
• Strong project-management skills to manage priorities, deadlines, and customer expectations.
• Proficiency in Microsoft Excel for data manipulation, analysis, validation, imports/exports, and reporting.
• Experience working with customer data and supporting data-migration activities.
• Experience providing technical or customer support via email, virtual meetings, and phone calls.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while collaborating with cross-functional teams.
• Customer-focused and comfortable working with external stakeholders.
• Ability to learn and manage multiple software applications simultaneously.

Responsibilities

• Lead multiple customer implementation projects, ensuring deliverables are completed on time and within scope.
• Guide onboarding, platform configuration, training, and go-live activities.
• Lead end-to-end implementations of fundraising and donor-management solutions.
• Configure donation forms, fundraising campaigns, events, and peer-to-peer fundraising capabilities.
• Support payment-processing configurations, integrations, and related troubleshooting.
• Migrate, validate, manipulate, and transform customer data, including contact, donation, campaign, and custom-field information.
• Analyze data to identify quality issues and support accurate imports, exports, and reporting.
• Translate customer goals and operational requirements into practical system configurations and workflows.
• Provide consultative support through customer meetings, training sessions, and email communication.
• Establish clear project expectations, document requirements, and proactively communicate risks or potential delays.
• Troubleshoot technical and functional issues throughout the implementation process.
• Gather customer feedback and communicate product-related needs to internal teams.
• Collaborate with implementation, customer success, sales, services, and product stakeholders for smooth execution and handoffs.
• Maintain current knowledge of platform features and fundraising workflows.

Skills

Project management

Customer engagement

Data migration

Excel

Technical troubleshooting

Communication

Remote collaboration

Data analysis

Tools

Salesforce

Slack

Google Workspace

Job description

Implementation Specialist, Fundraising Technology

Work Arrangement: Remote within approved locations in Canada (except Quebec), or the United States

Position Overview

Our client is seeking an Implementation Specialist to support customer onboarding and implementation projects for fundraising and donor‑management technology platforms.

The successful candidate will guide customers through the implementation lifecycle, including platform configuration, data migration, campaign setup, training, and go‑live support. This role requires a combination of customer‑facing communication, project coordination, technical troubleshooting, and data‑management skills.

Key Responsibilities

• Manage multiple customer implementation projects simultaneously, ensuring deliverables are completed on time and within scope.
• Guide new customers through onboarding, platform configuration, training, and go‑live activities.
• Lead end‑to‑end implementations of fundraising and donor‑management solutions.
• Configure donation forms, fundraising campaigns, events, and peer‑to‑peer fundraising capabilities.
• Support payment‑processing configurations, integrations, and related troubleshooting.
• Migrate, validate, manipulate, and transform customer data, including contact, donation, campaign, and custom‑field information.
• Analyze data to identify quality issues and support accurate imports, exports, and reporting.
• Translate customer goals and operational requirements into practical system configurations and workflows.
• Provide consultative support through customer meetings, training sessions, and email communication.
• Establish clear project expectations, document requirements, and proactively communicate risks or potential delays.
• Troubleshoot technical and functional issues throughout the implementation process.
• Gather customer feedback and communicate product‑related needs, challenges, and opportunities to internal teams.
• Collaborate with implementation, customer success, sales, services, and product stakeholders to support smooth project execution and customer handoffs.
• Maintain current knowledge of platform features, implementation practices, fundraising workflows, and customer needs.

Required Qualifications

• 2+ years of experience in software implementation, project management, customer engagement, fundraising operations, or a related field.
• Experience implementing or supporting customer‑facing software platforms.
• Strong project‑management skills, with the ability to manage competing priorities, deadlines, and customer expectations.
• Strong proficiency in Microsoft Excel, including data manipulation, analysis, validation, imports, exports, and reporting.
• Experience working with customer data and supporting data‑migration activities.
• Demonstrated experience providing technical or customer support through email, virtual meetings, and phone calls.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while collaborating effectively with cross‑functional teams.
• Customer‑focused, approachable, and comfortable working directly with external stakeholders.
• Ability to learn and manage multiple software applications simultaneously.

Preferred Qualifications

• Experience implementing fundraising technology, donor‑management systems, CRM platforms, donation forms, or campaign‑management tools.
• Familiarity with nonprofit fundraising operations, online giving, donor stewardship, and campaign workflows.
• Experience supporting payment‑processing solutions, platform integrations, or workflow configurations.
• Familiarity with Salesforce, Slack, Google Workspace, or comparable collaboration and CRM platforms.
• Experience delivering customer training, product demonstrations, or consultative implementation services.

Core Competencies

• Customer relationship management
• Software implementation
• Data analysis and migration
• Project coordination
• Technical troubleshooting
• Training and customer enablement
• Consultative communication
• Cross‑functional collaboration
• Time management and multitasking
• Adaptability and continuous learning

Ideal Candidate Profile

The ideal candidate is a highly organized, customer‑focused implementation professional who is comfortable working with data, technology, and multiple concurrent projects. They can communicate effectively with both technical and non‑technical stakeholders, translate business requirements into system configurations, and independently drive implementation activities from onboarding through go‑live.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.