Senior Program Director

Agilus Work Solutions; Mississauga; Hybrid; CAD 165,000 - 207,000; Full time

Job summary

Agilus by Synergie in Mississauga, Ontario, seeks a Senior Program Director to lead a large-scale eCommerce and omnichannel transformation for a major retail enterprise. This strategic role requires delivering across multiple workstreams, aligning executives, and bringing structure to complex programs.

You will coordinate cross-functional teams across digital, stores, fulfillment, loyalty, and payments, establish governance, manage risks, and partner with vendors and SI/SAAS providers to drive

Qualifications

• Experience leading enterprise eCommerce, digital transformation, or omnichannel programs.
• Proven track record delivering large-scale retail or high-volume transformation initiatives.
• Experience leading cross-functional programs with business, technology, product, operations, and supply chain teams.
• Strong executive presence with experience working with senior leadership and stakeholders.

Responsibilities

• Lead the overall delivery of a large-scale eCommerce and omnichannel transformation program.
• Develop and maintain an integrated roadmap across multiple business and technology workstreams.
• Establish governance structures, decision-making frameworks, and program controls.
• Coordinate cross-functional teams across digital, operations, stores, fulfillment, merchandising, payments, loyalty, and customer experience.
• Identify and mitigate program risks, dependencies, and delivery challenges.
• Drive executive alignment and facilitate strategic decision-making.
• Manage relationships with technology vendors, systems integrators, SaaS providers, and external partners.

Skills

Enterprise transformation

Cross-functional leadership

Executive stakeholder mgmt

Program governance

Job description

Senior Program Director | Lead a Large-Scale eCommerce & Omnichannel Transformation for a Major Retail Enterprise

Agilus by Synergie is recruiting for a Senior Program Director in the retail industry in a hybrid work environment in Mississauga, Ontario. We are seeking an accomplished Senior Program Director to lead a high-profile enterprise transformation spanning eCommerce, digital, omnichannel, store operations, fulfillment, merchandising, payments, customer experience, loyalty, and technology. This strategic leadership role requires a proven transformation executive capable of driving delivery across multiple workstreams, aligning executive stakeholders, and bringing structure and clarity to highly complex programs with significant business impact.

Responsibilities

• Lead the overall delivery of a large-scale eCommerce and omnichannel transformation program
• Develop and maintain an integrated roadmap across multiple business and technology workstreams
• Establish governance structures, decision-making frameworks, and program controls
• Coordinate cross-functional teams spanning digital, operations, stores, fulfillment, merchandising, payments, loyalty, and customer experience
• Identify and mitigate program risks, dependencies, and delivery challenges
• Drive executive alignment and facilitate strategic decision-making
• Manage relationships with technology vendors, systems integrators, SaaS providers, and external partners

Requirements

• Significant experience leading enterprise eCommerce, digital transformation, or omnichannel programs
• Proven track record delivering large-scale retail, consumer, grocery, or high-volume operational transformation initiatives
• Experience leading cross-functional programs involving business, technology, product, operations, supply chain, and customer experience teams
• Strong executive presence with demonstrated experience working directly with senior leadership and executive stakeholders
• Expertise building integrated roadmaps, governance models, delivery frameworks, and critical path plans
• Experience intervening in complex programs with aggressive timelines, competing priorities, and significant delivery risks
• Strong understanding of digital commerce platforms, order management systems, fulfillment operations, payments, loyalty programs, identity management, and customer experience ecosystems

Soft skills

• Communicate complex ideas clearly and effectively to executive audiences
• Build trust and influence stakeholders across all levels of the organization
• Navigate ambiguity and bring structure to highly complex transformation programs
• Drive alignment and consensus among diverse business and technology teams

What's in it for you:

• $120.00 - $150.00 hourly
• Lead a highly visible enterprise-wide transformation initiative
• Drive strategic business, technology, and operational change across multiple functions
• Partner directly with executive leadership and senior decision-makers
• Manage complex, large-scale programs with meaningful organizational impact

This posting is for an active opening.