AVP, eCommerce Operations

Canadian Tire Corporation; Toronto; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries and wages

Canadian Tire Profit Sharing

Retirement and savings programs

Store discounts

$5,000 in mental health benefits

Professional development through Triangle Learning Academy

Job summary

A leading Canadian retail corporation is seeking an Associate Vice President (AVP) of eCommerce Operations who will provide executive leadership for online order execution and fulfillment. The AVP will oversee operational models and foster cross-functional collaboration with various teams including IT and Store Operations. Ideal candidates should have extensive leadership experience in eCommerce or Digital Operations and the ability to lead large teams, ensuring operational readiness and continuous improvement. Benefits include competitive salaries, profit sharing, and professional development opportunities.

Qualifications

• Extensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail.
• Proven capability in leading large, complex, cross-functional teams.
• Strong knowledge of eCommerce fulfillment and vendor ecosystems.

Responsibilities

• Provide executive leadership for Online Order execution and fulfillment.
• Establish operating models and governance that support growth.
• Lead alignment across various functions including IT and Store Operations.

Skills

eCommerce leadership

Cross-functional team leadership

Digital Operations

Vendor management

Customer service operations

Continuous improvement

Job description

The Associate Vice President (AVP), eCommerce Operations is accountable for the overall leadership and performance of end-to-end eCommerce operations, ensuring a stable, scalable, and efficient operating model that supports profitable growth and a consistent customer experience. The role provides executive oversight across Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment.

Working in close partnership with leaders across Store Operations, Digital Product, IT, Fraud, Contact Centre, Transportation, and external partners, the AVP ensures operational readiness, reliability, and continuous improvement.

Key Responsibilities

• Provide executive leadership and accountability for Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment
• Establish and evolve operating models, governance, and controls that support business growth, peak periods, and new Digital capabilities
• Lead cross-functional alignment across Store Operations, Digital, IT, Fraud, Contact Centre, and Transportation
• Own operational readiness for Digital releases, including deployment coordination, stabilization, and issue management
• Provide oversight of vendor onboarding, compliance, and ongoing operational performance for online-exclusive assortments
• Govern product availability, orderability, ASN performance, aged orders, and vendor service-level adherence
• Lead enterprise-level operational incident management, escalation, and root-cause resolution
• Lead and develop a multi-disciplinary organization of leaders and managers across eCommerce Operations and Digital Experience Integration
• Foster a high-performance culture focused on operational discipline, collaboration, continuous improvement, and customer outcomes

Requirements

• Extensive leadership experience in eCommerce, Digital Operations, Omnichannel Retail, or a comparable operational environment
• Demonstrated ability to lead large, complex, cross-functional teams within a matrixed enterprise
• Strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations
• Proven capability translating enterprise strategies into scalable and disciplined operational execution
• Enterprise and operational leadership
• Cross-functional influence and stakeholder management
• Clear and effective executive communication
• Change leadership and continuous improvement
• Customer-focused decision making

Benefits

• Competitive salaries and wages
• Canadian Tire Profit Sharing
• Retirement and savings programs
• Store discounts
• $5,000 per year in mental health benefits for eligible employees and their families
• Triangle Learning Academy professional development

Extensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail; demonstrated ability to lead large cross-functional teams in a matrixed enterprise; strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations