Sr. Manager, Production Application Support

CIBC; Toronto; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

MomentMakers recognition program

Job summary

CIBC is seeking a Senior Manager, Production Support in Toronto to lead the stability and delivery of critical client-facing applications in commercial banking. You will drive incident management, problem resolution, and ARE practices to improve resilience and observability.

You will partner with engineering, infrastructure and business teams to ensure reliable service delivery, strong stakeholder communications, and continuous improvement while mentoring junior staff in a dynamic, hybrid work

Qualifications

• Extensive experience in production support and technology operations.
• Strong leadership to manage client-facing, enterprise-scale applications.
• Proven ability to partner with engineering, infra and business teams.

Responsibilities

• Lead incident management, problem resolution, and service improvement.
• Oversee production stability for critical client-facing apps.
• Mentor developers and drive timely project delivery.
• Collaborate with stakeholders to ensure reliable service delivery.

Skills

Application Production Support

Business Requirements

IT Maintenance

IT Operations Support

Java APIs

Java Architecture

Operational Efficiency

People Management

React.js

Service Levels

Technical Leadership

Collaborative Work

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Commercial Banking Technology. As a Senior Manager, Production Support, you will lead the support and operational stability of critical client-facing applications in the commercial banking space. You will oversee incident management, problem resolution, service improvement, and team leadership for platforms built on Java, APIs, microservices, React, Oracle, Kafka, ISAM and Flutter. You will partner closely with engineering, infrastructure, and business stakeholders to ensure reliable service delivery, rapid issue resolution, and continuous improvement of production operations. This role is ideal for a strong technical leader who brings deep application support expertise, excellent stakeholder management skills, and a passion for operational excellence, along with strong capabilities in Application Reliability Engineering (ARE) practices that improve resilience, observability, automation, and operational readiness.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Design and development - Perform and coordinate complex application programming activities. Design the application’s technical infrastructure using specific databases, programming languages, utilities, and testing approaches.Lead the design and development of cost-effective and innovative solutions.
• Maintenance - Ensure application stability through incident, change and problem management
• Strategic planning - Ensure application stability through incident, change and problem management
• Leadership skills - Act as tech lead and ensure timely delivery of the projects besides ensuring Production stability. Support and mentor Junior and intermediate developers by sharing knowledge, collaborating and problem solving.

Who you are

• You can demonstrate experience with: around 10+ years of relevant experience, strong leadership in production support or technology operations, proven experience in complex enterprise environments, and solid technical knowledge of Java, APIs, microservices, React, Oracle, Kafka, ISAM, and Flutter. We are seeking an experienced technology leader to lead production support for client-facing applications and digital services, with responsibility for major incident management, service restoration, escalations, stakeholder communications, problem management, and root cause analysis to improve stability and reduce recurring issues. Partners closely with development, infrastructure, security, and business teams to strengthen application reliability, supportability, and operational readiness, while overseeing release readiness, monitoring, operational controls, support processes, and compliance with risk, security, and audit requirements. The ideal candidate will bring a degree in a related field or experience in financial services, ITIL, and high-availability production environments is an asset.
• You embrace and advocate change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You’re motivated by collective success. You know that teamwork can transform a good idea into a great one. You know an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Java APIs, Java Architecture, Operational Efficiency, People Management, React.js, Service Levels, Technical Leadership, Work Collaboratively