Director, Operational Resilience

CIBC US; Toronto; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC is seeking a Director, Operational Resilience to lead the Regional Operational Resilience Program across the Regions from Toronto. You will ensure alignment with Enterprise strategy, governances, and priorities, partnering with business, infrastructure, technology, and risk to embed programs across the Regions.

You will drive enterprise and regional reporting, enhance dashboards, manage the resilience repository, and deliver insights for oversight and decision-making, while strengthening

Qualifications

• Strategic thinker with strong planning and management skills.
• Expert communicator who can translate complex information clearly and concisely.
• Experience in reporting, data analysis, and process improvement; knowledge of automation is a plus.
• Banking knowledge across operations, risk management, and resilience functions.

Responsibilities

• Lead the Regional Operational Resilience Program aligned with Enterprise strategy and governance.
• Develop and enhance dashboards and reporting for Enterprise and Regions; provide risk insights and recommendations.
• Define requirements, write user stories, test changes for the resilience repository; track deliverables and remediation.
• Identify opportunities to automate reporting and improve operational efficiency; share lessons learned.

Job description

What You'll Be Doing

As a member of the Operational Resilience team, you’ll help strengthen how CIBC prepares for, responds to, and recover from disruptions across the Regions. As a Director, Operational Resilience, you’ll lead the execution, management, and delivery of the Regional Operational Resilience Program in alignment with Enterprise direction, governance, and priorities. You’ll work closely with business, infrastructure, technology, and risk partners to ensure program requirements are clearly communicated, embedded, and operationalized across the Regions. You’ll also lead enterprise and regional reporting, oversee the maintenance and enhancement of the Operational Resilience repository, and provide insights that support effective oversight and decision-making. In this role, you’ll help advance CIBC’s resilience mandate by strengthening program execution, improving reporting, supporting regulatory compliance, and identifying opportunities to enhance efficiency and effectiveness.

How You'll Succeed

• Program leadership - Lead the Regional Operational Resilience Program, ensuring alignment with Enterprise strategy, governance, and priorities. Partner with regional stakeholders to deliver key resilience activities and support the ongoing execution of the program across the Regions.


• Reporting and insights - Lead the development and enhancement of Operational Resilience dashboards and reporting for both the Enterprise and the Regions. Analyze data, assess risk insights, and communicate clear, concise recommendations to support oversight and decision-making.


• Process and repository management - Define requirements, create user stories, and test changes for the Operational Resilience repository. Monitor program actions and follow-up items, and support the timely completion of deliverables, remediation activities, and ongoing enhancements.


• Automation and continuous improvement - Identify opportunities to automate reporting, improve operational efficiency, and strengthen program processes. Contribute lessons learned and recommendations that support the continued evolution of the Enterprise Operational Resilience Program.


• Risk, controls, and compliance - Ensure compliance with applicable regulatory requirements and internal policies, standards, guidelines, and controls. Perform designated Operational Resilience controls by documenting processes clearly, executing controls consistently, and maintaining appropriate supporting evidence.


• Leadership and partnership - Provide leadership, coaching, and development support to build team capability and performance. Foster strong collaboration across business, infrastructure, technology, and risk teams to support effective execution of the resilience mandate.

Who You Are

You’re a strategic thinker. You can connect day-to-day program execution to broader business goals and enterprise priorities. You bring strong planning, organization, and management skills to complex initiatives. You are an expert communicator. You can take detailed or technical information and communicate it in a clear, concise, and audience-appropriate way. You have strong written, verbal, presentation, and reporting skills. You give meaning to data. You enjoy investigating issues, analyzing information, and turning findings into useful insights, reports, dashboards, and recommendations that support sound decision-making. You are a creative problem solver. You bring strong judgment, attention to detail, and a practical mindset to solving problems, improving processes, and developing business cases. You can demonstrate experience in reporting, data analysis, process improvement, and automation. It’s an asset if you have experience with AI-enabled automation or process automation tools. You understand banking. You can demonstrate experience in banking, operations, risk management, business services, or resilience-related functions. It’s an asset if you have experience in capital markets or retail banking. You love to learn. You quickly build knowledge of new programs, frameworks, and requirements, and you stay open to evolving practices and regulatory expectations. You put our clients first. You understand that resilience solutions must balance client needs, operational practicality, and cost considerations. You approach decisions with a strong business and client lens. You are a caring and accountable leader. You have experience coaching employees, developing team capability, and supporting strong team performance in a collaborative environment. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

What CIBC Offers

• competitive salary


• incentive pay


• banking benefits


• a benefits program*


• defined benefit pension plan*


• an employee share purchase plan


• a vacation offering


• wellbeing support


• MomentMakers, our social, points-based recognition program


• *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-141 Bay, 16th Floor Employment Type Regular Weekly Hours 37.5 Skills Accountability, Automation, Banking, Business Analysis, Change Management, Coaching, Collaboration, Communication, Data Analysis, Decision Making, Development Planning, Fostering Collaboration, Innovation, Operational Efficiency, People Management, Personal Development, Problem Solving, Process Automation, Process Improvements At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.