Senior Product Owner - Data Analytics for Member Services

Ontario Teachers' Pension Plan; Old Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Product Owner to drive data analytics and AI initiatives within Member Services. This pivotal role involves collaborating with stakeholders to define a clear product vision and roadmap, ensuring alignment with strategic objectives. You will lead the end-to-end product lifecycle, focusing on delivering high-quality solutions that meet member needs and exceed expectations. With a commitment to continuous improvement and innovation, you will help shape the future of data analytics and AI in the organization. If you are passionate about leveraging data to drive business value and operational efficiency, this is an exciting opportunity to make a significant impact.

Benefits

Competitive salary and incentive

Professional growth opportunities

Comprehensive employer paid benefits

Defined benefit pension plan

Flexible/hybrid work environment

Competitive time off

Flexible Travel Program

Employee discount programs

Qualifications

• 8+ years in client management and product ownership in financial services.
• Strong understanding of data analytics, AI solutions, and agile methodologies.

Responsibilities

• Lead product lifecycle from ideation to continuous enhancements.
• Collaborate with stakeholders to define product vision and roadmap.

Skills

Data Analytics

Artificial Intelligence

Python

SQL

Power BI

Agile Methodologies

Client Management

Communication Skills

Project Management

Time Management

Education

University degree in Computer Science

Degree in Data Science or Business

Tools

Data Visualization Tools

Database Technologies

Job description

Senior Product Owner - Data Analytics for Member Services

Apply locations Toronto, Canada time type Full time posted on Posted 2 Days Ago job requisition id 6234

The opportunity

As a Senior Product Owner in our Member Services focused Data and Analytics function, you'll be at the heart of our product strategy and vision. You'll work closely with stakeholders to understand their needs and find ways to enhance product value. By balancing different interests, you'll make sure our product roadmaps are clear and aligned with what everyone expects.

In this leadership role, you'll inspire and guide the delivery team to bring the product vision to life. You'll play a key part in shaping the maturity of our function and the squads you work with, encouraging continuous improvement and innovation. You'll also be instrumental in advancing our artificial intelligence aspirations, driving both service excellence and operational efficiency. You'll define the product roadmap, set success criteria for new features, and be the voice of the customer throughout the delivery process. Your leadership will help us deliver high-quality solutions that meet our members' needs and exceed their expectations.

Who you'll work with

The Senior Product Owner works to identify and prioritize features that meet the needs of a diverse set of business users across the Member Services division as well as teams within the broader enterprise, ensuring organizational alignment and communicating partner needs in the form of story maps, product roadmap, and user stories in the product backlog. You will work closely with development team members (Developers, BA, QA) and the Scrum Master to provide clarity, refinement and suitable detail for each user story.

What you'll do

1. Collaborate with the business stakeholders to develop and articulate a clear vision and roadmap for data analytics and support for AI products aligned with the organization's strategic objectives.
2. Identify and prioritize opportunities for leveraging data and AI to drive business value and operational efficiency.
3. Lead the end-to-end product lifecycle, from ideation and requirements gathering to design, development, release, and continuous enhancements.
4. Ensure the product has a well-defined roadmap, delivery timeline, and backlog of features & user stories.
5. Ensure timely and high-quality delivery of foundational data capabilities, balancing business needs, technical constraints, and user experience. Represent value from a stakeholder’s perspective within the delivery team by providing a clear vision, prioritization of feature delivery, and work for delivery team members.
6. Take ownership of the outcome from the perspective of stakeholders both in realizing the expected impact/outcome and in how users are adopting the solution.
7. Help establish and evolve KPIs and metrics to evaluate the effectiveness and impact of data analytics and AI products. Continuously monitor and analyze product performance, identify areas for improvement, and implement optimization strategies.
8. Engage with key stakeholders, including senior leadership, business units, and external partners, to understand requirements, gather feedback, and communicate product updates.
9. Build strong relationships and foster collaboration across departments to drive alignment and achieve common goals. Engage with external peers and industry participants to proactively identify market trends and new opportunities to increase the value of the product for stakeholders.
10. Manage inputs required from stakeholders and customers to be able to fully represent the voice of the customer.

What you'll need

1. University degree in Computer Science, Data Science, BA, BSc, or Business Excellent understanding of Data, Analytics & emerging AI solutions, including data sourcing, database technologies, data connection methods, data visualization tools, advanced analytics, machine learning and AI technology.
2. Proficiency in Python, SQL, Power BI to effectively collaborate with business and technology teams.
3. Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Product methodology and design principles including agile methodologies, values, and principles.
4. Minimum of 8 years of relevant client management experience in the financial services industry or alternative service industry.
5. Experience in the pension fund/administration industry is a plus. Minimum of 3 years of hands-on experience in the areas of data, analytics, and AI.
6. Strong client management skills including expectations, requirements, delivery oversight, client reporting and effective communication.
7. Proven track record of successfully delivering complex projects and products in a collaborative, cross-functional environment. Product mindset emphasizing exceptional outcomes for stakeholders.
8. Strong time management and prioritization skills, able to manage & deliver on demands from multiple stakeholders.
9. Ability to understand, empathize and bridge multiple perspectives e.g., Senior Leadership and technical specialists. Ability to advise and invite alternate viewpoints in different stakeholders, including Senior Leadership Proven experience in exercising diplomacy, maturity, and judgment.

#LI-PA, #LI-Hybrid

What we’re offering

1. Pay-for-performance environment that offers competitive salary and incentive.
2. Numerous opportunities for professional growth and development.
3. Comprehensive employer paid benefits coverage.
4. Retirement income through a defined benefit pension plan.
5. The opportunity to invest back into the fund through our Deferred Incentive Program.
6. A flexible/hybrid work environment combining in office collaboration and remote working.
7. Competitive time off.
8. Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year.
9. Employee discount programs including Edvantage and Perkopolis.

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request ([e-mail]) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

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Functional Areas:

Corporate Services

Requisition ID:

6234