Senior Product Manager, Partner Experience

Moneris; Toronto; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Total Rewards program

Hybrid work arrangement

Career development opportunities

Wellness programs

Employee discounts

Job summary

Moneris is seeking a Senior Product Manager for Partner Experience to lead the strategy, development, and ongoing evolution of partner-facing products, platforms, and APIs. This role focuses on onboarding, management, and growth of a diverse merchant portfolio within Distribution Partnerships.

The position requires senior product leadership, strong strategic and technical acumen, and the ability to drive complex initiatives across multiple teams. Toronto-based with hybrid flexibility.

Qualifications

• 5+ years of product management and strategy experience in payments/fintech or SaaS.
• Experience owning complex products from strategy through delivery and optimization.
• Strong knowledge of product management disciplines including roadmaps, prioritization, agile delivery, and performance management.
• Experience leading cross-functional initiatives without direct authority.
• Experience with APIs, platform products, integrations, or ecosystem development.
• Experience developing business cases, defining pricing or commercial models, and measuring product performance.
• Ability to translate customer/partner needs into scalable product solutions.
• Experience presenting recommendations to senior stakeholders.
• Bachelor’s degree in Business, Commerce, Technology, Engineering, or related field.

Responsibilities

• Own the Partner Experience product strategy, roadmap, and priorities for the portfolio.
• Lead end-to-end product lifecycle from discovery to delivery, commercialization and optimization.
• Translate partner needs and market insights into scalable product opportunities.
• Shape onboarding, portfolio management, servicing, reporting, and settlement experiences.
• Drive platform, API, and ecosystem development to enable scalable partner growth.
• Advance automation and self-service capabilities for partners.
• Measure performance with metrics and partner feedback to drive adoption.
• Lead cross-functional execution with Product, Technology, Operations, Risk, Finance, Legal, Sales, and Marketing.
• Manage strategic partner and vendor relationships to align with Moneris’ objectives.

Skills

PM experience 5+ years

Platform products

APIs knowledge

Cross-functional leadership

Business case & pricing

Stakeholder communication

Discovery to delivery

Payments/Fintech domain

Strategic thinking

Education

Bachelor's degree in Business/Commerce/Tech/Engineering

Tools

APIs

Job description

Your Moneris Career - The Opportunity

The Senior Product Manager, Partner Experience will lead the strategy, development, commercialization, and ongoing evolution of the products, platforms, APIs, and capabilities that power the partner experience across Moneris’ Distribution Partnerships portfolio.

This role is responsible for defining how Moneris enables and supports its diverse partner ecosystem, including software platforms (ISVs), embedded payment partners, PayFacs, ISOs, associations, affiliates, referral partners, and other strategic distribution relationships.

A key initial mandate will be leading the implementation, commercialization, and ongoing optimization of a strategic partner management platform and associated third-party acquiring capabilities. Beyond the initial platform implementation, the role will establish and evolve a broader Partner Experience product strategy focused on creating scalable, digital-first experiences that simplify how partners onboard, manage, support, and grow their merchant portfolios with Moneris.

This is a senior product leadership role requiring strong product management expertise, strategic thinking, technical and commercial acumen, and the ability to lead complex cross-functional initiatives.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship : You will report to the Director, Product - Distribution Partnerships.

Posting Type: New Position.

Salary Range: The expected base salary range for this role is $125,000 - $155,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you’ll do

• Own the Partner Experience product strategy: Define and manage the product strategy, roadmap, and priorities for the Partner Experience portfolio, aligned with the broader Distribution Partnerships strategy.

• Manage the end-to-end product lifecycle: Lead products and capabilities from discovery and business case development through delivery, commercialization, adoption, measurement, and continuous improvement.

• Translate insights into product innovation: Turn partner needs, market trends, business objectives, and competitive insights into product opportunities, priorities, and scalable solutions.

• Shape and enhance the partner experience: Define and continuously improve partner and merchant experiences across onboarding, portfolio management, servicing, reporting, settlement, and related capabilities.

• Drive platform, API, and ecosystem development: Lead the implementation and evolution of partner-facing platforms, APIs, and integration capabilities that enable partners to onboard, manage, and grow merchant portfolios at scale.

• Advance automation and self-service capabilities: Identify opportunities to simplify experiences, increase automation, and support scalable portfolio growth.

• Measure and optimize performance: Establish and monitor product success metrics, using data and partner feedback to drive adoption, prioritization, and ongoing improvement.

• Lead cross-functional execution: Partner with Product, Technology, Operations, Risk, Finance, Legal, Sales, Marketing, and external stakeholders to deliver complex strategic initiatives.

• Manage strategic partner and vendor relationships: Build and maintain relationships with technology and distribution partners to ensure capabilities and investments align with Moneris’ long-term objectives.

Your Moneris Career - What you bring

Required skills and experience

• 5+ years of progressive experience in product management, product strategy, platform products, payments, fintech, SaaS, or related fields, including experience operating at a senior product management level.

• Demonstrated experience owning complex products or platforms from strategy and discovery through delivery, commercialization, and ongoing optimization.

• Strong knowledge of product management disciplines, including product strategy, roadmap development, prioritization, requirements definition, agile delivery, commercialization, and performance management.

• Experience leading complex initiatives across multiple business and technology teams without direct authority.

• Experience working with APIs, platform products, integrations, or technology-enabled ecosystems.

• Experience developing business cases, evaluating investments, defining pricing or commercial models, and measuring product performance.

• Demonstrated ability to translate customer or partner needs into scalable product solutions.

• Experience presenting recommendations and influencing decisions with senior stakeholders.

• Bachelor’s degree in Business, Commerce, Technology, Engineering, or a related discipline, or equivalent relevant experience.

Experience that would set you apart

• Experience within payments, acquiring, fintech, banking, or financial services.

• Experience working with ISVs, PayFacs, ISOs, embedded payments providers, marketplaces, or other partner-led distribution models.

• Experience with merchant acquiring, payment facilitation, third-party acquiring, or merchant lifecycle management.

• Experience with partner management, merchant onboarding, underwriting, settlement, residual management, billing, or reporting platforms.

• Experience managing vendor or technology platform relationships.

• Experience developing API‑first or platform-based products and services.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you’ll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).

• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan.

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.

• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.