Senior Relationship Manager (Contract)

Moneris; Toronto; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

DEI initiatives

Learning & development programs

Job summary

Moneris is seeking a Senior Relationship Manager to oversee strategic product partnerships, driving revenue growth and operational excellence. You will build executive-level relationships, define success metrics, and monitor performance across a portfolio of partners to maximize value for Moneris.

Based in Etobicoke with hybrid work options, you will report to the Vice President, Core Products & Strategy, and lead governance discussions, renewals, and commercial negotiations to optimize outcomes.

Qualifications

• 5+ years of experience in strategic partnerships, relationship management, business development, product management, vendor management, or related field.
• Experience managing complex strategic relationships with external organizations and senior stakeholders.
• Demonstrated success delivering measurable business outcomes through partnerships (revenue growth, cost optimization, product performance).
• Experience with business cases, financial models, pricing strategies, contracts, or commercial agreements.
• Experience establishing and leading structured partner governance including business reviews, performance measurement, and executive engagement.
• Experience influencing internal and external stakeholders to achieve objectives.
• Experience evaluating partnerships, assessing value, and developing recommendations for senior leaders.
• Ability to manage multiple strategic relationships and priorities in a cross-functional environment.
• Bachelor's degree in Business, Commerce, Finance, or related field, or equivalent experience.

Responsibilities

• Own the strategic and operational relationship with a portfolio of partners that support Moneris products, services, and capabilities.
• Establish objectives, KPIs, and success measures for each partnership with accountability for revenue growth, cost optimization, product performance, adoption, and strategic value.
• Monitor partner performance and relationship health, proactively identifying risks and opportunities for improvement.
• Facilitate business reviews, performance discussions, and executive meetings with clear actions and follow-through.
• Evaluate partnership economics and identify opportunities to improve financial performance, reduce costs, and unlock value.
• Collaborate with Product teams and external stakeholders to explore new capabilities, use cases, and commercial models.
• Track commitments, service levels, and performance metrics; drive corrective actions when required.
• Support contract renewals, negotiations, and changes to partnership agreements with Finance, Legal, Procurement, and Product leaders.
• Provide data-driven recommendations on investment, expansion, renegotiations, consolidations, or exits.

Skills

Strategic partnerships

Relationship management

Business development

Product management

Vendor management

Financial modeling

Pricing strategies

Contracts

Governance

Executive engagement

Education

Bachelor's degree in Business/Commerce/Finance or related field

Job description

Your Moneris Career - The Opportunity

As a Senior Relationship Manager within the Product Partnerships team, you will manage a portfolio of strategic partners that enable the products and capabilities Moneris brings to market.

You will be accountable for the health, performance, and overall value of these partnerships, working closely with partners and cross-functional teams across Moneris to achieve measurable business outcomes. Your focus will include revenue growth, cost optimization, product performance, and customer impact.

You will build and maintain strong relationships with senior partner stakeholders, establish effective governance practices, monitor partnership performance, and identify opportunities to expand, optimize, or evolve partnerships over time.

Contract Term: 15 months.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Vice President, Core Products & Strategy.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $125,000 - $155,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What You'll Do

• Manage Strategic Product Partnerships: Own the strategic and operational relationship with a portfolio of partners that support Moneris products, services, and capabilities.
• Drive Partnership Outcomes: Establish objectives, key performance indicators, and success measures for each partnership, with accountability for revenue growth, cost optimization, product performance, adoption, and strategic value.
• Monitor Partnership Health: Assess partner performance and relationship health, proactively identifying risks, issues, and opportunities for improvement.
• Lead Governance and Executive Engagement: Facilitate business reviews, performance discussions, and executive meetings, ensuring clear actions, accountability, and follow-through.
• Optimize Commercial Performance: Evaluate partnership economics and identify opportunities to improve financial performance, reduce costs, and unlock additional value.
• Identify and Advance Growth Opportunities: Partner with Product teams and external stakeholders to explore new capabilities, use cases, commercial models, and areas of collaboration.
• Manage Partner Performance: Track commitments, service levels, and performance metrics, driving corrective actions when required.
• Support Commercial and Contractual Activities: Collaborate with Finance, Legal, Procurement, and Product leaders to support contract renewals, negotiations, and changes to partnership agreements.
• Develop Strategic Recommendations: Provide data-driven recommendations on partnership investments, expansion opportunities, renegotiations, consolidations, or exits.

Your Moneris Career - What You Bring

Required skills and experience

• 5+ years of experience in strategic partnerships, relationship management, business development, product management, vendor management, or a related field.
• Experience managing complex strategic relationships with external organizations and senior stakeholders.
• Demonstrated success delivering measurable business outcomes through partnerships, including revenue growth, cost optimization, or improved product performance.
• Experience working with business cases, financial models, pricing strategies, contracts, or commercial agreements.
• Experience establishing and leading structured partner governance, including business reviews, performance measurement, issue management, and executive engagement.
• Experience influencing and aligning internal and external stakeholders to achieve business objectives.
• Experience evaluating partnership opportunities, assessing strategic and financial value, and developing recommendations for senior leaders.
• Ability to manage multiple strategic relationships and priorities within a complex, cross-functional environment.
• Bachelor's degree in Business, Commerce, Finance, or a related field, or an equivalent combination of education and experience.

Experience That Would Set You Apart

• Experience within payments, financial services, fintech, commerce, or technology.
• Experience managing technology or product-enabling partnerships, including relationships with technology providers, platforms, fintech organizations, or other product partners.
• Experience supporting commercial negotiations, contract renewals, and partnership optimization initiatives.

Your Moneris Career - What You Get

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website.
• Learning & development programs and resources to grow your career.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.