Senior Consultant, Business Transformation

Moneris; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Total rewards program

Hybrid work arrangement

Learning & development via Coursera

Job summary

Moneris seeks a Senior Consultant, Business Transformation, to lead high-impact initiatives that optimize operations and customer experiences. Based in Toronto, you will partner with stakeholders across the business to drive measurable growth and efficiency.

You will design and implement process improvements, develop business cases, and present findings to senior leadership while collaborating with product and technology teams to ensure alignment with strategic goals.

Qualifications

• Bachelor’s degree in a related discipline or equivalent work experience.
• Minimum 5 years of experience in business transformation, process improvement, business consulting, or a related field.
• Strong expertise in: Process mapping and design, customer journey mapping, Lean and Six Sigma methodologies, Business process reengineering, Value stream mapping, Continuous improvement frameworks, Root cause analysis, service design
• Deep knowledge of project management, customer experience optimization, cost efficiency initiatives, and process design.
• Experience developing business cases and conducting financial analysis. Analytical and quantitative problem-solving skills.
• Ability to present complex analyses and recommendations to stakeholders and senior leaders.
• Business acumen with a demonstrated track record of delivering measurable results.

Responsibilities

• Partner with stakeholders to assess business needs, develop transformation strategies, and recommend solutions that improve efficiency and effectiveness.
• Design and optimize business processes and workflows to enhance operational performance while maintaining customer experience standards.
• Lead process analysis, modeling, and improvement initiatives, providing expertise on automation and process optimization opportunities.
• Identify and implement process integration opportunities, supporting the adoption of new processes and operational changes across the organization.
• Develop data-driven business cases, analyses, and presentations to support process improvement recommendations and investment decisions.
• Analyze complex business information and translate findings into actionable recommendations for process improvements and operational enhancements.
• Present recommendations, insights, and executive-level updates to senior leadership.
• Partner with product and technology teams to ensure solutions align with business objectives and customer needs.

Skills

Process mapping

Customer journey mapping

Lean and Six Sigma

Business process reengineering

Value stream mapping

Continuous improvement

Root cause analysis

Service design

Project management

Data-driven analysis

Education

Bachelor’s degree or equivalent

Tools

Power BI

Visio

Jira

Miro

Job description

Your Moneris Career - The Opportunity

As a Senior Consultant, Business Transformation, you will lead high-impact transformation initiatives that shape how Moneris operates and grows. Partnering with stakeholders across the business, you will identify opportunities to improve processes, enhance customer experiences, and drive measurable business results. Through data-driven analysis and process innovation, you will help optimize operations, increase efficiency, reduce costs, and support sustainable growth across the organization.

Your Moneris Career - The Opportunity

As a Senior Consultant, Business Transformation, you will lead high-impact transformation initiatives that shape how Moneris operates and grows. Partnering with stakeholders across the business, you will identify opportunities to improve processes, enhance customer experiences, and drive measurable business results. Through data-driven analysis and process innovation, you will help optimize operations, increase efficiency, reduce costs, and support sustainable growth across the organization.

Location

You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship

You will report to the Director, Business Transformation.

Posting Type

New Position.

Salary Range

The expected base salary range for this role is $95,000 - $130,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What You’ll Do

• Partner with stakeholders to assess business needs, develop transformation strategies, and recommend solutions that improve efficiency and effectiveness.
• Design and optimize business processes and workflows to enhance operational performance while maintaining customer experience standards.
• Lead process analysis, modeling, and improvement initiatives, providing expertise on automation and process optimization opportunities.
• Identify and implement process integration opportunities, supporting the adoption of new processes and operational changes across the organization.
• Develop data-driven business cases, analyses, and presentations to support process improvement recommendations and investment decisions.
• Analyze complex business information and translate findings into actionable recommendations for process improvements and operational enhancements.
• Present recommendations, insights, and executive-level updates to senior leadership.
• Partner with product and technology teams to ensure solutions align with business objectives and customer needs.

Your Moneris Career - What You Bring

Required skills and experience

• Bachelor’s degree in a related discipline or equivalent work experience.
• Minimum 5 years of experience in business transformation, process improvement, business consulting, or a related field.
• Strong expertise in: Process mapping and design, customer journey mapping, Lean and Six Sigma methodologies, Business process reengineering, Value stream mapping, Continuous improvement frameworks, Root cause analysis, service design
• Deep knowledge of project management, customer experience optimization, cost efficiency initiatives, and process design.
• Experience developing business cases and conducting financial analysis.Analytical and quantitative problem-solving skills.
• Ability to present complex analyses and recommendations to stakeholders and senior leaders.
• Business acumen with a demonstrated track record of delivering measurable results.

Experience That Would Set You Apart

• Prior industry experience
• Lean Six Sigma Black Belt or equivalent certification.
• Experience supporting digital transformation initiatives.
• Familiarity with workflow automation and AI-enabled process improvements.
• Knowledge of process mining tools, Power BI, Visio, Jira, Miro, or similar platforms.
• Bilingual English and French.

Your Moneris Career - What You Get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.