Senior Product Manager - Enterprise Service Management

SAP SE; Montreal; On-site; CAD 113,000 - 193,000; Full time

Job summary

An established industry player seeks a Senior Product Manager to lead innovative cloud-native solutions in Enterprise Service Management. This role involves collaboration with cross-functional teams to define and deliver impactful product features. You'll engage with customers, prioritize product backlogs, and drive adoption while fostering a culture of continuous learning and innovation. With a focus on agile methodologies, you will tackle complex challenges in a dynamic environment, ensuring alignment with stakeholders and enhancing customer experiences. Join a diverse team committed to excellence and make a significant impact in the tech landscape.

Qualifications

• Deep practical experience in agile product management for cloud-native software.
• Proven success in building and executing product roadmaps.

Responsibilities

• Contribute to the product roadmap and execution for SAP Enterprise Service Management.
• Drive customer and partner engagement, focusing on co-innovation.

Skills

Agile Product Management

Cloud-Native Solutions

Problem-Solving Skills

Customer Relationship Management

Analytical Skills

Education

Bachelor's Degree in Business or Related Field

7+ Years of Experience in Product Management

Tools

CRM Software

Agile Frameworks

Job description

Senior Product Manager - Enterprise Service Management

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

SAP Sales Cloud and SAP Service Cloud share a set of common platform features used by our customers to onboard, integrate, extend, and scale the applications.

As a Senior Product Manager within the Customer Experience Team, you will partner with cross-functional stakeholders to define, develop, and deliver features that underpin our product and use cases. You will define detailed requirements, collaborate with UX to develop concepts, and ensure successful delivery working closely with development teams, in a cloud-consumable manner, supporting information roll-out to customers, partners, and field organizations.

Our product managers must be customer-centric advocates for the product, versatile, demonstrate leadership qualities, and be enthusiastic about tackling new challenges as we continue to innovate.

EXPECTATIONS AND TASKS

1. Contribute to the product roadmap and execution for SAP Enterprise Service Management.
2. Prioritize and maintain the product and release backlog, ensuring alignment with development, UX, and support teams, focusing on integrated processes.
3. Manage stakeholder alignment, especially with other development organizations, GTM, support, consulting, and partners.
4. Drive customer and partner engagement, working closely with customers in co-innovation environments.
5. Focus on customer adoption of products and new developments.
6. Create an environment of continuous learning and support a culture of innovation.
7. Build customer-desired solutions with an attitude for co-innovation.
8. Address complex problems using state-of-the-art approaches in a cloud environment.
9. Maintain a solution-oriented attitude in a highly innovative and dynamic environment.
10. Collaborate effectively across global teams.

IDEAL WORK EXPERIENCE

1. Deep practical experience in agile product management, ideally in major cloud-native enterprise software vendors.
2. Proven success in building and executing product roadmaps, including requirements collection, backlog definition, and scoping.
3. Deep technical understanding of cloud-native enterprise solutions.
4. Strong problem-solving and analytical skills, including data gathering, hypothesis structuring, and developing recommendations.
5. Domain expertise in customer relationship management processes is a plus.
6. Successful independent leadership of software development programs/projects, with practical experience in software development and/or product management.
7. Understanding of product management frameworks.
8. 7+ years of relevant experience in product management, solution management, or related consulting roles.
9. Experience in CRM/ITSM and platform capabilities.

SAP'S DIVERSITY COMMITMENT

SAP invests in the development of its diverse employees, leveraging their unique qualities and competencies. We are committed to equal employment opportunities and providing accommodations for applicants with disabilities. For assistance, contact: [e-mail].

Only permanent roles are eligible for the SAP Employee Referral Program, as per the SAP Referral Policy.

We value pay transparency, which contributes to an honest and supportive culture. The targeted salary range for this position is 113,500 - 192,900 CAD. Actual offers depend on education, skills, experience, location, and other factors. Benefits vary by role and location. More details can be found at SAPNorthAmericaBenefits.com.

Due to the role's global interactions, proficiency in English is required for positions based in Quebec.

Additional Locations:

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