Senior Product Manager, Customer Growth

Priceline; Toronto; Hybrid; CAD 120,000 - 140,000; Full time

Job summary

Priceline is seeking a Senior Product Manager for Customer Growth in Toronto, Canada. This hybrid role involves defining product strategies based on customer insights and working closely with teams across engineering and design for effective execution. The ideal candidate will excel in product discovery, prioritize effectively, and advocate for customer needs.

With a salary range of $120,000 to $140,000 CAD, this position also includes opportunities for bonuses and equity grants, reinforcing Priceline's commitment to making impactful decisions for its customers.

Qualifications

• Proven ability to define product vision and set priorities.
• Experience in bridging customer needs with execution.
• Skilled in using data and customer feedback for decisions.

Responsibilities

• Lead product strategy and discovery based on customer needs.
• Own product backlog and prioritize initiatives effectively.
• Communicate product vision and align with stakeholders.

Skills

Product discovery

Agile delivery

Data analysis

Effective communication

Strategic thinking

Job description

Senior Product Manager, Customer Growth

Hybrid work model: Two days in-office.

Our Product Design and Management teams work tirelessly to understand what our customers need and make it a reality. They’re the ones who bring our deals to life and keep the user experience simple and intuitive.

Responsibilities

• Product Discovery & Strategy
  • Understand customer needs through research, data analysis, and feedback loops.
  • Define the product vision, goals, and outcomes in alignment with the group and portfolio strategy.
  • Translate market trends and customer insights into product opportunities.
• Outcome Ownership
  • Define, track, and deliver against product OKRs and KPIs.
  • Balance customer‑facing features, technical debt, and enabler work in the product backlog.
  • Continuously evaluate whether product initiatives are driving intended value.
• Backlog Management & Prioritization
  • Own the product backlog, ensuring work is clearly defined, prioritized, and sequenced.
  • Write clear product requirements, user stories, and acceptance criteria.
  • Partner with engineering and design leads to assess feasibility, estimate effort, and refine scope.
• Planning & Execution
  • Lead quarterly and sprint planning for the product team.
  • Ensure dependencies are identified, managed, and communicated.
  • Participate in demos, stand‑ups, and retrospectives to support delivery progress.
• Stakeholder Alignment & Communication
  • Communicate product vision, priorities, and progress to stakeholders.
  • Partner with business sponsors, portfolio managers, and cross‑functional teams to align on outcomes.
  • Act as the voice of the customer and advocate for value delivery in decision‑making.

Qualifications

• Owner of product success—responsible for defining vision, setting priorities, and ensuring delivery creates real customer and business impact.
• Bridging customer needs and delivery execution across engineering, design, and operations.
• Daily driver of the POM, making prioritization trade‑offs, ensuring outcomes are clear, and empowering the team to deliver value.
• Strategic thinker who balances big‑picture vision with day‑to‑day execution.
• Skilled in product discovery, planning, and Agile delivery.
• Comfortable using data and customer feedback to drive decisions.
• Effective communicator who builds alignment across teams and stakeholders.
• Experience translating complex problems into clear product requirements and roadmaps.
• Highly organized, self‑directed, and outcome‑focused.
• Illustrated history of living Priceline’s values: Customer, Innovation, Team, Accountability and Trust.
• Upholds unquestionable integrity and ethics.

Salary and Benefits

Salary range for this position is $120,000 to $140,000 CAD per year. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and, for eligible employees, an equity grant.

Equal Opportunity Employer

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. All applicants and employees are valued for the perspectives, life experiences, and passions they bring to work.