Senior Product Analyst (Application Support)

Farm Credit Canada; Regina; Hybrid; CAD 95,000 - 128,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Farm Credit Canada seeks a Senior Product Analyst (Application Support) to investigate incidents, diagnose root causes and coordinate resolution with business and tech partners. You will guide users, analyze issues and drive improvements to lending applications and processes.

You will collaborate with Domain teams, the Service Desk and stakeholders to ensure reliable application performance while supporting FCC’s evolution of lending solutions.

Qualifications

• Bachelor's degree in finance, marketing or commerce and at least four years of experience in technology, operations, business analysis, application support or a related field (or an equivalent combination of education and experience)
• Demonstrated ability and willingness to learn new tools and technologies
• Strong knowledge of systems analysis and problem-solving methodologies
• Experience investigating incidents, analyzing business problems and coordinating issue resolution
• Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
• Solid knowledge of FCC lending processes and lending applications

Responsibilities

• Investigate, triage and prioritize incidents reported by users and customers related to FCC's lending applications
• Guide users on application navigation, business processes and system functionality
• Determine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activities
• Collaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptions
• Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience
• Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
• Update and enhance troubleshooting documentation, knowledge articles and support processes to improve operational effectiveness
• Analyze trends, recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applications
• Support testing and validation activities related to application enhancements, fixes and releases
• Understand business needs, constraints and problems to identify solution options

Skills

Analytical thinking

Interpersonal skills

Communication

Self-starter

Team player

Education

Bachelor's degree in finance/marketing/commerce

Tools

SQL

Job description

Salary Range: $94,620 - $128,020

Worker Type: Permanent

Language(s) Required: English

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs.

Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world.

Growth: Learning and development opportunities to help you thrive.

Hybrid work options - How you'll make an impact.

Help employees and customers get back to work quickly when issues arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners, the Service Desk and Domain teams to resolve problems and minimize service disruptions. You'll provide expert guidance to users by answering application-related questions, helping them navigate system functionality and business processes, and supporting the resolution of challenging issues. You'll act as a key liaison between business and technology teams, facilitating discussions, identifying solution options and helping drive decisions that improve application performance and user experience. You'll also contribute to continuous improvement by leading root cause analysis activities, identifying recurring trends, enhancing support processes, and improving troubleshooting documentation and knowledge resources. Through your expertise and collaboration, you'll help ensure reliable application performance while supporting the ongoing evolution of FCC's lending solutions. If you enjoy solving complex problems, influencing outcomes, supporting end users and partnering with both business and technical teams to deliver practical solutions, this could be the role for you.

What you'll do

• Investigate, triage and prioritize incidents reported by users and customers related to FCC's lending applications
• Guide users on application navigation, business processes and system functionality
• Determine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activities
• Collaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptions
• Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience
• Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
• Update and enhance troubleshooting documentation, knowledge articles and support processes to improve operational effectiveness
• Analyze trends, recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applications
• Support testing and validation activities related to application enhancements, fixes and releases
• Understand business needs, constraints and problems to identify solution options

What you’ll bring to the team

• Informal leader and mentor who can influence outcomes and provide guidance to team members and stakeholders
• Strong analytical thinker with the ability to diagnose complex problems and identify practical solutions
• Confident communicator who can translate technical concepts into business-friendly language
• Relationship builder who collaborates effectively across business and technology teams
• Self-starter with intellectual curiosity, sound judgment and a continuous improvement mindset
• Strong facilitation and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Team player who embraces change and champions improvements to processes, tools and customer experience
• Customer-focused professional with a passion for delivering reliable and effective business solutions

Required qualifications

• Bachelor's degree in finance, marketing or commerce and at least four years of experience in technology, operations, business analysis, application support or a related field (or an equivalent combination of education and experience)
• Demonstrated ability and willingness to learn new tools and technologies
• Strong knowledge of systems analysis and problem-solving methodologies
• Experience investigating incidents, analyzing business problems and coordinating issue resolution
• Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
• Solid knowledge of FCC lending processes and lending applications

Preferred qualifications

• Ability to use SQL to extract, validate and analyze data in support of application support activities
• Experience leading root cause analysis and continuous improvement initiatives
• Experience working with cross-functional business and technology teams
• Bilingualism

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions. At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to [e-mail]. All information received in relations to accommodation will be kept confidential. We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset.

Looking for a career with purpose?

Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you.

Areas we hire for

IT Marketing Lending and Operations HR Finance Governance

We’ve got you From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.

What we do

FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

Contact us

Questions? To learn more about the recruitment process or your application, contact us at [e-mail].