Senior Manager, Process Transformation & Large Program Management

Socket.dev; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking a Senior Process Owner Expert to lead governance of large, multi-year transformation programs within Finance Shared Services. You will coordinate executive sponsors, business leaders, and operations teams to deliver enterprise-wide benefits and strategic alignment.

You will drive modernization using AI, automation, and data-driven change management, partnering with stakeholders to optimize processes and controls while ensuring compliance and risk management.

Qualifications

• University degree or equivalent experience (Business/Accounting/ Finance preferred).
• Deep understanding of Finance Shared Services operational processes.
• Hands-on expertise managing and leading major operational transformation programs.
• Advanced experience with large program management and complex multi-year initiatives.
• Experience in process improvement, process redesign or operational transformation, with measurable business impact.

Responsibilities

• Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.
• Work closely with process owners to support the development of key digital capabilities that will help transform our operations center.
• Continuously identify and prioritize transformation opportunities leveraging AI, RPA, and digital enablers to improve client experience and efficiency.
• Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives.
• Ensure risk identification, monitoring, effective controls and escalation to mitigate reputational, financial and operational risk.
• Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance.
• Set up metrics to measure and track new operations adoption.
• Design and deliver meaningful change management practices that enhance organization’s executions innovation.

Skills

Stakeholder management

Strategic thinking

Change management

Program management

Operational delivery

Communication

Decision making

Time management

Planning

Leadership

Cross-functional collaboration

Education

University degree or equivalent experience

Tools

Excel

PowerPoint

Job description

What is the opportunity?

As a senior process owner expert, this individual will lead the governance and oversight of large, multi-year process transformation programs supporting Finance Shared Services ensuring effective program delivery and cross-pillar alignment. You will be the connective tissue between executive sponsors, business leaders, and operational teams, coordinating complex initiatives that drive organizational transformation. This individual will lead transformational change in FSS and will partner with various stakeholder groups to deliver enterprise-wide transformation benefits while managing stakeholder priorities, program health, and strategic alignment across competing business objectives. This pivotal role combines strategic vision with hands-on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation.

What will you do?

• Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.
• Work closely with process owners to support the development of key digital capabilities that will help transform our operations center.
• Continuously identify and prioritize transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfillment processes, achieve efficiency gains and increased digitization year-over-year
• Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximizing synergies and economies of scale across the enterprise
• Ensures risk identification evaluation, continuous monitoring, effective controls and escalation disciplines are in place to mitigate reputational, financial and operational risk.
• Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance and control effectiveness
• Set up appropriate metrics to measure and track new operations adoption.
• Design and deliver meaningful change management practices that enhance organization’s executions innovation.

What do you need to succeed?

Must Have

• University degree or equivalent experience (Business/Accounting/ Finance preferred)
• Deep understanding of Finance Shared Services operational processes.
• Hands-on expertise managing and leading major operational transformation programs
• Advanced experience with large program management and complex multi-year initiatives
• Experience in process improvement, process redesign or operational transformation, with measurable business impact
• Exceptional stakeholder management skills across diverse teams and organizational levels
• Proven capability to track and measure program benefits and risks
• Strong oral and written communication skills with ability to communicate with clarity and influence
• Strategic thinking and business acumen; ability to connect process improvements to business outcomes
• Strategic planning and critical thinking capabilities
• Advanced Excel and PowerPoint proficiency
• Change management mindset and process transformation expertise
• Sense of urgency with ability to handle multiple demands
• Confidence in decision making and strategic planning

Nice to Have

• 3+ years' experience with end-to-end (E2E) process review, mapping and documentation
• Background in Lean Six Sigma (LSS) or process re-engineering
• Experience with large-scale data analysis
• SOX Controls knowledge and financial reporting cycle experience
• Interest in AI and automation solutions applied to process optimization

Job Skills

Business Process Design, Business Process Transformation, Collaboration, Communication, Decision Making, Design Processes, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Planning, Program Management, Stakeholder Management, Time Management, Transformation Programs, Waterfall Model

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-28

Application Deadline: 2026-09-12

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.