Senior Performance Analyst

Intello Technologies Inc.; Brandon; Hybrid; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Total rewards package

3 weeks vacation

Flexible benefits plan

Pension and share purchase programs

Career growth and development

Job summary

TELUS is seeking a Senior Performance Analyst to lead AR excellence across Business Credit Services. You will manage recovery efforts, engage third-party agencies, and drive KPIs while shaping collections strategies with Finance, Sales, and Legal.

Strong English communication is required for cross-functional work and external interactions. You will oversee processes, optimize settlements, and coach teams to improve efficiency, with a flexible in-office or hybrid work setup and a competitive

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5-7 years of B2B collections management experience, including agency and legal collections oversight.
• Agency performance review and data-driven collection strategy optimization.
• Skilled negotiator with proven ability to structure payment plans while preserving client relationships.
• Detail-oriented with strong process improvement and creative problem-solving capabilities.
• Excellent stakeholder communication and cross-functional collaboration.
• Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis.
• Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.
• Experience in process improvement, documentation, and financial reporting.
• Experience working with SQL.
• Advanced knowledge of English is required for interaction with external/internal parties and IT tools in English.

Responsibilities

• Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services.
• Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs.
• Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients.
• Develop internal collections processes and coach teams to improve performance and efficiency.
• Report on collection performance metrics across multiple segments and portfolios.
• Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment.
• Integrate new collections portfolios during acquisitions and organizational changes.
• Drive continuous process improvement and technology enhancements.

Skills

Negotiation

Stakeholder communication

Data-driven strategy

Excel/Google Sheets

SQL

Education

Bachelor's degree in Finance

Tools

SQL

Job description

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Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Finance

Status: Full Time

Schedule: Regular

Description

Transform TELUS's bad debt recovery — lead the charge on AR excellence and drive measurable results across our Business portfolios.

Join our team and what we’ll accomplish together

We are the Business Accounts Receivable Management team within Finance Assurance Operations, managing AR and bad debt across all TELUS Business portfolios. We're seeking an experienced professional to dramatically improve our bad debt performance by driving the evolution of AR processes toward industry-leading standards.

As a Senior Performance Analyst , you will manage recovery situations, including third-party agency engagement and civil claims filing with TELUS Legal, while championing tools and practices for identifying, prioritizing, and tracking improvement initiatives across the team.

What you’ll do

Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services

Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs

Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients

Develop internal collections processes and coach teams to improve performance and efficiency

Report on collection performance metrics across multiple segments and portfolios

Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment

Integrate new collections portfolios during acquisitions and organizational changes

Drive continuous process improvement and technology enhancements

Qualifications

What you bring

Bachelor's degree in Finance, Accounting, Business Administration, or related field

5-7 years of B2B collections management experience, including agency and legal collections oversight

Agency performance review and data-driven collection strategy optimization

Skilled negotiator with proven ability to structure payment plans while preserving client relationships

Detail-oriented with strong process improvement and creative problem-solving capabilities

Excellent stakeholder communication and cross-functional collaboration

Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis

Great-to-haves

Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.

Experience in process improvement, documentation, and financial reporting.

Experience working with SQL

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more ...

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

150,000+
Team members worldwide

15
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.