Senior Performance Advisor

Banque Nationale du Canada; Montreal; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank is seeking a Senior Advisor in the Centre of Expertise – Suspense Management to provide expert guidance in suspense monitoring, governance, and process improvement. You will lead data analysis, coordinate across stakeholders, and help operationalize strategy while maintaining a flexible, hybrid work environment.

The role emphasizes collaboration, advisory influence, and delivering concrete financial improvements.

Qualifications

• Bachelor’s degree in a related field with 5 years of relevant experience or master’s degree with 3 years of relevant experience.
• Experience in data analysis and operational performance planning for the team.
• Experience in Operations, Process Improvement and Project Improvement.
• Experience in an advisory and influential role with management.
• Ability to manage multiple priorities and demonstrate discipline.

Responsibilities

• Have a global perspective of suspense management challenges to support colleagues and partners and suggest changes.
• Identify and mitigate impacts related to changes brought about by initiatives and projects.
• Lead process improvement initiatives for the team or partner.
• Support colleagues in operationalizing the suspense management strategy and its governance.
• Plan and monitor activities daily for you and your team.
• Represent the Centre of expertise in forums and projects with multiple stakeholders.
• Work with stakeholders to understand needs and align discussions with financial objectives.
• Handle complex cases and contribute to the financial suspense process.

Skills

Artificial Intelligence

Business Process Improvement

Change Management

Stakeholder Management

Teamwork

Cybersecurity

Learning Agility

Resiliency

Influencing

Operations & Processes

Control

Collaboration

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Job description

A career as a Senior Advisor in the Centre of expertise – Suspense Management team at National Bank means acting as an expert to support your colleagues and partners in implementing best suspense monitoring practices.

Your analytical skills, leadership, diligence, experience in operationalizing new activities and knowledge of the Bank's operations will have a positive impact on the Bank's financial health.

• Have a global perspective of suspense management challenges to support your colleagues and partners and suggest changes
• Identify and mitigate the impacts related to changes brought about by initiatives and/or projects
• Lead process improvement initiatives for the team or partner
• Support colleagues in operationalizing the suspense management strategy and its governance
• Plan and monitor your activities and those of your team daily
• Represent the Centre of expertise in various forums and projects with several stakeholders
• Work closely with the various stakeholders of the Centre of expertise, understand their needs and issues in order to align and influence discussions towards financial objectives
• Handle complex cases and contribute to the financial suspense process.

Your team

IT and Operations have more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the sector, you are part of a team of 10 colleagues at the Centre of expertise – Suspense Management and you’ll report to the Senior Manager. Our team stands out for its expertise and ability to transform complex issues into concrete, sustainable solutions.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

We favor a variety of forms of continuous learning to enhance your development, including on-the-job learning, training content and working with colleagues with diverse backgrounds and expertise.

Prerequisites

• Bachelor’s degree in a related field and 5 years of relevant experience or master's degree in a related field and 3 years of relevant experience
• Experience in data analysis and operational performance planning for the team
• Experience in Operations, Process Improvement and Project Improvement
• Experience in an advisory and influential role with management
• Ability to manage multiple priorities and demonstrate discipline.

Languages:

French

Skills

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Artificial Intelligence Business Process Improvement Change Communications Change Management Communication Diversity & Inclusion Stakeholder Management Teamwork Cybersecurity Initiative Learning Agility Resiliency Influencing Operation and Processes Control Collaboration

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• * Health and wellness program, including many options
• * Employee Share Ownership Plan
• * Employee and family assistance program
• * Preferential banking services
• * Involvement in community initiatives
• * Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?