Senior Payroll and People Operations Specialist

Cala Sourcing Solutions LLC; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Cala Sourcing Solutions LLC in Downtown Toronto is seeking a Senior Payroll & People Operations Specialist to oversee Canada/U.S. payroll, drive process improvements, and mentor an HR team. You’ll partner with Finance and HR, validate payroll runs, optimize workflows, and implement automation.

This role blends payroll accuracy with People Operations optimization in a hybrid, full-time setting. Strong Excel, HRIS experience, and a degree in HR or business are preferred, with optional Workday

Qualifications

• 4+ years of progressive experience in payroll/People Operations.
• Experience supporting payroll in Canada and the U.S.
• Strong knowledge of payroll processes, compliance, and internal controls.
• Experience mentoring or supervising a team member.

Responsibilities

• Keep payroll accurate and on schedule across Canada and the U.S.
• Validate Canadian and U.S. payroll prepared by external providers, investigate discrepancies.
• Manage payroll vendor relationships and ensure service timelines.
• Coordinate year-end payroll activities and audit prep.
• Partner with Finance on reconciliations and reporting.
• Support payroll system upgrades and implementations.
• Make People Operations more efficient through automation and AI tools.

Skills

Payroll

People Operations

HR shared services

Vendor coordination

Education

HR diploma/degree

Tools

Excel

HRIS

Workday

Job description

Senior Payroll & People Operations Specialist

Downtown Toronto, ON | Hybrid: 3 days in office | Full-time

Put your payroll expertise to work—and help shape how things run.

Ready for a role where you can combine your payroll knowledge with process improvement and team mentorship? Join an established international hospitality organization and help deliver accurate payroll and responsive HR support to employees across Canada and the United States.

You’ll oversee outsourced payroll, partner with Finance and HR teams, and improve the systems and workflows behind the employee experience. If you enjoy solving discrepancies, simplifying processes, and taking ownership, this opportunity offers a broad scope to make an impact.

What You’ll Do

• Keep payroll accurate and on schedule
• Validate Canadian and U.S. payroll prepared by external providers, investigate discrepancies, and resolve issues before processing.
• Manage payroll vendor relationships, service timelines, and compliance expectations.
• Coordinate year-end payroll activities, reporting, and audit preparation.
• Partner with Finance on payroll reconciliations and reporting.
• Support payroll system upgrades, implementations, testing, and transitions.
• Make People Operations more efficient
• Coordinate HR administration, including onboarding, offboarding, employee inquiries, and employee record maintenance.
• Document and standardize processes to improve consistency across North America.
• Reduce manual work through automation, technology, and appropriate AI tools.
• Collaborate with global HR and technology teams on HRIS improvements.
• Track payroll accuracy, inquiry resolution times, and process efficiency while maintaining strong internal controls.
• Support the team
• Provide daily guidance and development support to one HR administrative team member.
• Serve as a reliable partner to HR Business Partners, Finance, and regional and global stakeholders.

What You’ll Bring

• 4+ years of progressive experience in payroll operations, People Operations, HR shared services, or a related function.
• Experience supporting payroll in both Canada and the United States.
• Hands-on experience validating, reviewing, or reconciling outsourced payroll.
• Strong knowledge of payroll processes, compliance, internal controls, and vendor coordination.
• Advanced Excel skills and confidence analyzing payroll data and resolving variances.
• Experience using HRIS platforms and improving administrative workflows.
• Previous experience mentoring, coordinating, or supervising a team member.
• A degree or diploma in Human Resources, Business Administration, or a related discipline.
• Comfort using technology and automation to improve efficiency.
• Additional assets: Workday experience and a payroll or HR professional certification.

Why Join?

• Hybrid flexibility: Three days in the downtown Toronto office, with remote work for the remainder of the week.
• Competitive base salary and full benefits.
• International collaboration: Work with regional stakeholders and global teams.
• Meaningful ownership: Help improve payroll accuracy, employee support, and operational processes.