Senior Patient Services Specialist (12 Month Contract)

McKesson; Ontario; On-site; CAD 53,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking a Registered Nurse or equivalent to provide comprehensive support to patients and healthcare providers. The role involves patient registration, medical support, and case management, requiring strong communication and organizational skills. The ideal candidate will have 5-7 years of experience, proficiency in Microsoft Office, and a commitment to patient care. This position offers a competitive salary and benefits.

Qualifications

• 5-7 years of related experience required.
• Bilingual in French preferred.

Responsibilities

• Perform healthcare practitioner and patient registration activities.
• Provide medical support to patients and healthcare providers.
• Liaise with physicians' offices and pharmacies.

Skills

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Leadership

Education

Registered Nurse (RN), RPN, or LPN

Tools

Microsoft Word

Excel

PowerPoint

Adobe

CRM Database

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

Primary Duties and Responsibilities

• Perform Healthcare Practitioner and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and healthcare providers, including education on specific diseases and therapies and disease management.
• Attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption / discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
• Work directly with reimbursement specialists and physicians to secure funding for therapies; assist with alternative funding searches when needed.
• Attend patient meetings and conferences to educate patients and providers regarding disease / product information and case management services.
• Identify and report adverse events (AEs) to Health Canada, Med Info, and enter data into source and third-party systems.
• Maintain confidentiality of client and corporate information, discussing it only with appropriate personnel.
• Liaise with physicians' offices, pharmacies, service providers, and other parties to provide comprehensive, coordinated service to patients and resolve issues as they arise.

Minimum Skills, Knowledge, and Qualifications

• Registered Nurse (RN), RPN, or LPN with the applicable College of Nurses for their region, in good standing.
• 5-7 years of related experience.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
• Strong computer and software skills : Excel, Word, Outlook, Adobe.
• Excellent written and verbal communication skills in English; bilingual in French is preferred.
• Effective interpersonal and leadership skills.
• Effective organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Excellent problem-solving skills for resolving issues effectively and efficiently.
• Experience with Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. The pay range for this position is $53,800 - $89,700, aligned with McKesson's pay philosophy and compliant with regulations. In addition to base pay, other compensation such as bonuses or incentives may be offered. For more details on benefits, click here .

Our Base Pay Range for this position

53,800 - $89,700

McKesson is an Equal Opportunity Employer

We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. For more information, visit our Equal Employment Opportunity page.