Quality Assurance & Service Specialist, Genetics and HLA

University Health Network; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a Quality Assurance & Service Specialist to support quality systems in their advanced diagnostic laboratories. The role requires technical expertise, leadership, and collaboration to ensure compliance with regulatory standards. This permanent full-time position offers opportunities for professional growth and a supportive work environment.

Benefits

Competitive offer packages

Government organization pension plan

Close access to Transit

Flexible work environment

Opportunities for development

Corporate discounts

Qualifications

• Three years experience in a large tertiary care hospital organization required.
• Two years experience in Advanced Diagnostic Laboratories preferred.

Responsibilities

• Lead the creation of the quality plan for various labs.
• Ensure regulatory conformance within assigned disciplines.
• Participate in on-call rotation for laboratory operations.

Skills

Leadership

Problem Solving

Communication

Organizational Skills

Change Management

Education

3 year community college program in Medical Laboratory Technology

Certification in quality assurance practices

Current registration with the College of Medical Technologists of Ontario

Tools

Epic

Word

Excel

Job description

Quality Assurance & Service Specialist, Genetics and HLA

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Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union

Vacancies: 1

Site: Toronto General Hospital

Department: Laboratory Medicine Program

Work Model: On-Site

Reports to: Senior Manager, Advanced Diagnostics

Hours: 37.5 hours per week

Shifts: Days

Status: Permanent Full Time

Closing Date: June 7, 2025

Position Summary

As an integral member of the Laboratory Medicine Program (TeamLMP), the Quality Assurance & Service Specialist will provide the technical expertise required to provide ongoing support to all quality system and regulatory functions within the Histocompatibility, Genome Diagnostics and Cancer Cytogenetics Laboratories of the University Health Network.

Duties

• Lead in the creation of the quality plan for the Histocompatibility, Genome Diagnostics and Cancer cytogenetics labs while maintaining alignment with LMP's overarching quality management system and its goals and objectives
• Collaborate with TeamLMP management, this individual will ensure regulatory conformance within each assigned discipline.
• Implement and maintain a discipline-specific quality plan, while leading the team in the maintenance of high standards in laboratory best practices
• Achieve conformance with applicable regulatory agency and accreditation requirements such as Accreditation Canada Diagnostics, Accreditation Canada (hospital-wide), American Association of Blood Banks, College of American Pathologists, American Society for Histocompatibility and Immunogenetics, Health Canada and Transportation of Dangerous Goods assessments and any other future applicable licensing, regulatory or accreditation programs
• Participate in the on-call rotation in partnership with the managers and supervisors to ensure timely responsiveness in laboratory operations
• Work with TeamLMP's Quality Manager when a patient Serious Safety Even is reported
• Assist in the design of studies, collecting and analyzing scientific data, drafting abstracts, scientific papers and posters and giving presentations related to discipline-specific quality issues
• Lead the staff competency program, technical validation leadership, supporting managers with service and satisfaction and safety initiatives
  
  
  

Qualifications

• Completion of a 3 year community college program in Medical Laboratory Technology, required
• Certification in quality assurance practices, preferred
• Current registration with the College of Medical Technologists of Ontario, required
• Three (3) years experience in a large tertiary care hospital organization, required
• Two (2) years experience in Advanced Diagnostic Laboratories (Genome Diagnostics, Cancer Cytogenetics and/or Histocompatibility)
• Knowledge of accreditation programs, and experience in assessments
• Proficiency with Epic, preferred
• Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM) techniques preferred
• Demonstrated leadership and problem solving
• Well-developed interpersonal and communication skills demonstrating responsibility and leadership
• Well-developed written and verbal communication skills
• Basic knowledge of statistical methods Computer skills and familiarity with software applications such as Word and Excel
• Excellent presentation skills
• Change management experience, required
• Ability to be flexible, adaptable and perceptive
• Excellent organizational and time management skills
• Computer proficiency with database management an asset
• Remain flexible to changing priorities and work volume
  
  
  

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
  
  
  

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Hospitals and Health Care

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