Temp IT Service Analyst

Penfinancial Credit Union Ltd; Welland; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading credit union in Niagara is seeking a Data Analyst to enhance reporting and analytics, support banking applications, and manage data systems. The role involves collaboration with business units and third-party partners to drive growth and efficiency. The ideal candidate will have strong SQL and Power BI skills, along with experience in banking technologies.

Benefits

Living Wage salary

Defined contribution pension plan

Performance-based success sharing

Wellness days

Education allowances

Qualifications

• 3+ years developing SQL SSRS and PowerBI reports.
• Familiar with banking systems and related technologies.

Responsibilities

• Create and automate reports to streamline business processes.
• Provide internal technical support for banking system applications.
• Lead employee onboarding and offboarding processes.

Skills

SQL SSRS

Power BI

R programming

Statistics

Microsoft Office

Attention to detail

Job description

We may offer the same products and services as a big bank,but we couldn’t be more different. We’re rooted in purpose and we’re on a mission toimprove livesandstrengthen communities. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six branches across Niagara and Haldimand.

At PenFinancial, our people are our greatest asset and our values speak for themselves:accountability, passion, integrity, respect, and knowledge. More than a poster on the wall, our values guide everything we do. They’re values we live every single day – where everyone has a voice and where we listen. Just ask someone who works here to see what they think, and check out our latestannual reportto see what we’ve been up to.

We provide all of our employees with a generous benefits package that includes aLiving Wagesalary, defined contribution pension plan and performance-based success sharing. Combine that with our commitment to contributing to the wellbeing of our employees through competitive benefits programs, wellness days and allowances for education, and it’s no surprise that our employee engagement scores are consistently so strong.

Our commitment to community

We live our brand from the inside out, and ourTruly Local Commitmentstarts with our employees. We support an inclusive, diverse, and caring internal culture. We encourage our employees to give back to the causes that are meaningful to them and their families by providing opportunities to volunteer and represent our truly local credit union through ourTruly Local Ambassadorprogram. And, we also commit to investing a portion of our profits directly back into our local communities.

We are a proud Certified B Corporation committed to doing business for good, and we choose 100% renewable energy with Bullfrog Power to support environmental sustainability.

Job Description

Work with business units and 3rd party partners to create and automate simple to complex reports that help streamline business processes and drive business growth. Manage the data warehouse by updating with relevant member information and ensuring it is always up to date and available for staff. Responsible for helping implement predictive analytics to assist with strategic objectives. In addition to reporting and analytics this position is responsible for providing internal technical support to staff with regards to banking system applications (CRM, LOS, AOS etc.) and desktops/applications. This position is responsible for employee administration tasks such as employee onboarding, off boarding, changes etc. Follow a role based approach to identity management. Provide back-up for banking system updates (RFS, LOS, CRM etc.) and enhancement implementations.

Maintain close liaison with data supplier to ensure an up to date knowledge of all system changes; consult and recommend changes and make required changes/upgrades to data system.

Differentiating Accountabilities:

• Be a subject matter expert for data analytics and related technologies. Work closely with the business in order to understand both current and future needs.
• Create simple to complex reporting utilizing industry standard tools (SQL SSRS, Power BI etc.). Enhance and maintain data warehouse; work with business to enhance the value of the reports/analytics we utilize
• Work collaboratively with other Credit Unions to develop and enhance systems across the environment.
• Provide internal support for day to day system issues and requests
• Lead the employee onboarding, offboarding, transfer processes with an eye towards efficiency and accuracy.
• Work with 3rd party partners and manage projects to implement system enhancements, process improvements, system upgrades. (CGI, Central1, Doxim, etc.)
• Automate daily processes by utilizing scripts, powershell, APIs or other automation systems
• Provide support and guidance to staff on related issues. Communicate known problems to appropriate parties and follow problem management methodologies to identify and resolve root cause. Update internal knowledgebase to allow for self-serve opportunities and to educate other IT staff.
• Process periodic routines (MTPs, reports etc.) to ensure the proper operations of business and system processes.
• Utilize project management and business analysis methodologies to lead the implementation of projects
• Perform other assigned responsibilities.

Qualifications

• 3+ years developing SQL SSRS and PowerBI reports varying in complexity
• R programming and strong understanding of statistics is an asset
• 5+ years working with Microsoft Office
• Familiar with banking systems and related technologies (RFS/Wealthview, Ovation) and related database structure
• Strong attention to detail
• Knowledge or certification in ITIL or COBIT an asset

Additional Information

Salary will be determined based on skills, experience, education and other qualifications relevant to this position.

12 month contract with possible extension.

To learn more visithttps://www.penfinancial.com/careers

While we welcome all applications, only those who are selected for an interview will be contacted.

Accessibilityaccommodations will be made for job candidates upon request.