Member Services Consultant (Barrie, 12-Month Contract FT)

Echelon 56; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Member Service Consultant where your exceptional customer service skills will shine. In this role, you will engage with Members to sell Memberships and merchandise while providing valuable services like car rentals and travel insurance options. As part of a leading automobile association, you will thrive in a fast-paced environment that values innovation and collaboration. This position offers the opportunity for professional growth and recognition in a rewarding workplace. If you are passionate about delivering stellar service and making a difference in Members' lives, this role is perfect for you.

Qualifications

• 1-2 years of customer service and sales experience in a retail environment.
• Excellent communication skills both written and oral.

Responsibilities

• Sell Memberships and merchandise to Members.
• Make car rental reservations and issue International Driving permits.

Skills

Customer Service

Sales Experience

Communication Skills

Flexibility

Education

Post-secondary education in Travel and Tourism

Tools

TICO certification

Job description

As a Member Service Consultant (MSC), you will have the proven ability to provide exceptional experiences to our Members. In this role, you will be required to sell Memberships and merchandise. You will also make car rental reservations, take passport photos, issue International Driving permits, and educate and provide Travel Insurance options to our Members.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe—whether they are on the road, at home, or traveling abroad. Meeting the diverse needs of our two million Members requires high-performing, forward-thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast-paced, performance-driven, and rewarding. We value our Associates' career growth and ongoing professional development—and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Who You Are:

1. 1-2 years customer service and sales experience in a retail environment
2. Excellent communication skills both written and oral
3. TICO certification completion or working towards/willing to complete
4. Available to work flexible store operation hours
5. Post-secondary education in Travel and Tourism, or related field is a strong asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.