Senior Operations Manager — Lead High-Impact Warehouse Ops

Matrix Logistics Services Limited; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

DHL Supply Chain in Calgary is seeking a Senior Operations Manager (Operations Manager I) to lead a diverse team and optimize warehouse operations. You will drive workflows, labor planning, and safety initiatives while ensuring accurate KPI reporting and strong customer satisfaction.

This role emphasizes collaboration with HR, site leadership, and cross-functional teams to meet customer needs and maintain DHL’s reputation as a contract logistics leader.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years supervisory/management experience.
• Experience with P&L management, objective setting, and project management, preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports, building inclusion and belonging.
• Develop and implement efficient workflows and labor plans to reduce costs and improve productivity.
• Uphold health and safety regulations, fostering a culture of safety.
• Compile reports on KPIs to support decision-making and continuous improvement.
• Foster open communication across leadership and associates for alignment.
• Support hiring of Supervisors with HR and site leadership input.
• Collaborate with cross-functional teams to fulfill customer orders promptly.
• Partner with customers to address concerns and drive satisfaction.

Skills

Leadership

Team development

Process optimization

Safety compliance

KPI reporting

Cross-functional collaboration

People management

Customer satisfaction

Education

Bachelor's degree or equivalent

Job description

DHL Supply Chain in Calgary is seeking a Senior Operations Manager (Operations Manager I) to lead a diverse team and optimize warehouse operations. You will drive workflows, labor planning, and safety initiatives while ensuring accurate KPI reporting and strong customer satisfaction.

This role emphasizes collaboration with HR, site leadership, and cross-functional teams to meet customer needs and maintain DHL’s reputation as a contract logistics leader.