Senior Operations Manager (Operations Manager I)

Matrix Logistics Services Limited; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

DHL Supply Chain in Calgary is seeking a Senior Operations Manager (Operations Manager I) to lead a diverse team and optimize warehouse operations. You will drive workflows, labor planning, and safety initiatives while ensuring accurate KPI reporting and strong customer satisfaction.

This role emphasizes collaboration with HR, site leadership, and cross-functional teams to meet customer needs and maintain DHL’s reputation as a contract logistics leader.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years supervisory/management experience.
• Experience with P&L management, objective setting, and project management, preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports, building inclusion and belonging.
• Develop and implement efficient workflows and labor plans to reduce costs and improve productivity.
• Uphold health and safety regulations, fostering a culture of safety.
• Compile reports on KPIs to support decision-making and continuous improvement.
• Foster open communication across leadership and associates for alignment.
• Support hiring of Supervisors with HR and site leadership input.
• Collaborate with cross-functional teams to fulfill customer orders promptly.
• Partner with customers to address concerns and drive satisfaction.

Skills

Leadership

Team development

Process optimization

Safety compliance

KPI reporting

Cross-functional collaboration

People management

Customer satisfaction

Education

Bachelor's degree or equivalent

Job description

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $110,000, with bonus potential.

This posting is for an existing vacancy.

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.