Senior Operations Manager

Boston Pizza International, Inc. (Calgary); Richmond; Hybrid; CAD 92,000 - 104,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead and support the BC Region. In this pivotal role, you will oversee the training and development of Regional Operations Managers while ensuring adherence to brand standards across multiple locations. This position offers a unique opportunity to impact the growth and success of a leading casual dining brand in Canada. Join a dynamic team that values collaboration and fosters a culture of support, while enjoying a flexible working environment that embraces both in-person and remote work. If you're passionate about hospitality and ready to take the next step in your career, this role is for you.

Benefits

Flexible working environment

Employee programs and benefits

Internal talent promotion

Team culture emphasis

Qualifications

• 3-5 years of experience as a Regional Operations Manager or Multi-unit Restaurant Manager.
• Post-secondary education in Hospitality or Business Management.

Responsibilities

• Provide operational support and training for Regional Operations Managers.
• Act as escalation contact for franchisees ensuring brand standards.

Skills

Leadership

Communication Skills

Organizational Skills

Customer Service

Food and Beverage Knowledge

Multi-tasking

Active Listening

Results Driven

Education

Post-secondary Diploma or Degree in Hospitality Management

Business Management

Tools

Point-of-Sale Systems

Food and Beverage Inventory Programs

Labour Forecasting Programs

Microsoft Office Suite

Social Media Platforms

Job description

Looking for an opportunity to make a real impact? We’re currently recruiting for a Senior Operations Manager to join our amazing team of talented employees. This role will support the BC Region, so we’re ideally looking for a candidate in the BC Lower Mainland.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

Reporting to the Director of Operations, the Senior Operations Manager is the direct supervisor for Regional Operations Managers. The Senior Operations Manager provides operational support, training, and development for the team and takes a lead role in new restaurant openings and re-sales across the country.

In this role, you will be expected to:

1. Act as the escalation contact for franchisees which includes ensuring adherence to brand standards and discussing restaurant escalations with the Regional Operations Manager who reports to them, assisting in resolution efforts;
2. Support The Franchisee Review Process in collaboration with the Training Team and Franchising Department to ensure the incoming and expansion of multi-unit franchisees are successfully prepared for turnover. The Senior Operations Manager will also help lead in various aspects of new Franchisee training;
3. Conduct shadow shifts with Regional Operations Managers to ensure consistency in assessment scoring, coaching, and Franchisee support;
4. Provide coaching, leadership and guidance to Regional Operations Managers, providing quarterly development sessions and conducting semi-annual performance reviews of their team to gauge role satisfaction, support personal development, and manage performance.

Who you are:

1. You have a Post-secondary Diploma or Degree in Hospitality Management, Business Management or related field experience;
2. You have prior food and beverage experience and a passion for leading a team, including 3-5 years of experience as a Regional Operations Manager; or Multi-unit Restaurant Manager;
3. You are organized and can create accountability through consistent follow-up;
4. You may have Food Safety Certification, Alcohol Certification, First Aid, and/or WHMIS certification;
5. You have knowledge of point-of-sale systems, food and beverage inventory and labour forecasting programs;
6. You have working knowledge of Social Media Platforms (Facebook, Instagram, TikTok, etc.);
7. You have strong communication (written, verbal and presentation), influencing without authority, active listening, customer service, Microsoft Office suite, prioritization, and organization skills;
8. You can multi-task, manage change, are self-disciplined, results driven, and have a positive attitude and energy;
9. You have a passion for the industry with the “hospitality gene.”
10. You must be willing and able to travel.

Why you want to work with us:

1. We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
2. We’re an organization with a strong emphasis on team culture;
3. Our entrepreneurial roots support a culture of collaboration;
4. We offer a flexible working environment that embraces both in-person and remote work;
5. We have amazing employee programs and benefits;
6. We’re always looking to promote internal talent;
7. We have a tight-knit team to support you every step of the way;
8. We’re a Great Place to Work and have been recognized on the 2024 Best Workplaces lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
9. Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

1. If you know someone who might be interested, share this posting with them;
2. If you’re interested, send us your resume;
3. If we’re interested, we’ll reach out to you to schedule a phone screen;
4. If you continue to be a prime candidate, we’ll schedule interviews;
5. If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary range for this role is $92,000 – $103,500.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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