Senior On-Site Service Specialist

Ricoh USA, Inc.; Vancouver; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Tuition assistance

Paid vacation

Paid holidays

Wellness programs

Job summary

Ricoh Canada is seeking a Senior On-Site Service Specialist to join our Vancouver team. You will manage mail, delivery of printing projects, and on-site support to keep equipment running smoothly.

This role requires at least two years in a mail room or copy centre, strong communication, and the ability to lift 30+ lbs. You will work full-time at customer sites with a focus on quality and dependable service.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum 2 years of experience working in a mail room or copy centre.

Responsibilities

• Sort and distribute mail and office supplies.
• Deliver mail and printing projects on site.
• Coordinate and prepare printing projects, including file conversions and scanning.
• Download jobs from email or print queue, size, reproduce, sort and finish.
• Establish quality controls to ensure work accuracy.
• Respond to first level user inquiries about equipment and resolve issues.
• Perform routine cleaning and maintenance on machines.
• Run reports and maintain logs of downtime and meter charges.

Skills

Interpersonal skills

Self-motivation

Communication skills

Physical stamina

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Senior On-Site Service Specialist

Responsibilities

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Qualifications

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre

Skills

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary

Other

• Present a professional image at all times to customers and vendors

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Identification : 8470

Job Category : Service Delivery

Posting Date : 2026-09-15T17:22:24+00:00

Job Schedule : Full time

Locations : Vancouver, BC, Canada

Salary Range : $19.00-$20.00

Driving requirements : Non-driver