Events & Service Desk Coordinator

Ricoh USA, Inc.; Burnaby; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Tuition Assistance

Paid Vacation

Paid Holidays

Wellness Benefits

Job summary

Ricoh Canada is seeking a Senior On-Site Service Specialist in Burnaby, BC to manage on-site operations and ticketing. You will support events, maintain studio presentation standards, and coordinate signage, with cross-functional collaboration across Workplace Specialist, Events Manager, and Site Manager.

Responsibilities include concierge services, inventory management, and AV coordination for events. The role demands strong customer service, organization, and the ability to lift 50 lbs, with a

Qualifications

• Exemplary customer service skills and a professional demeanor.
• Proficient in MS Excel and Google Sheets for data tracking.
• Mobile and flexible to accommodate on-site requests.
• Strong organizational and communication abilities are essential.
• Able to work independently and as part of a team; meet tight deadlines.

Responsibilities

• Efficiently manage the ticketing system by creating, tracking, and following up on service requests, ensuring timely resolution.
• Support on-site events by coordinating logistics, preparing spaces, and assisting with execution.
• Conduct daily studio walkthroughs to maintain presentation standards and address issues promptly.
• Provide on-site support to Workplace Specialist, Events Manager, and Site Manager; manage signage and graphics.
• Assist with concierge services and company store operations; respond to employee inquiries.
• Restock and order stationery; monitor inventory and keep supplies organized.
• Support events programming including room setup, AV coordination, and post-event tear-down.
• Collaborate with Workplace Experience to support operational needs and special projects.

Skills

Exemplary customer service skills

MS Excel

Google Sheets

Mobile and flexible

Pride for workplace appearance

Proactively sees opportunities

Strong communication

Strong organizational skills

Dependable

Self-motivated

Prioritization under deadlines

Team player

Able to lift 50 lbs

Job description

• Efficiently manage the ticketing system by creating, tracking, and following up on service requests to ensure timely resolution. Maintain accurate records, generate regular reports, and escalate issues as needed to meet service-level expectations.
• Support initiatives associated with on-site events by coordinating logistics, preparing spaces, and assisting with execution to ensure events run smoothly and align with workplace standards.
• Conduct daily walkthroughs of the studio to ensure a high standard of presentation at all times. This includes monitoring tidiness, checking supply levels, identifying maintenance or cleanliness issues, and coordinating corrective actions promptly.
• Provide on-site support to the Workplace Specialist, Events Manager, and Ricoh Site Manager for programs, services, meetings, and events. Take ownership of signage and graphics, including setup, placement, updates, and removal as required.
• Support concierge services and the company store by assisting with day-to-day operations, responding to employee inquiries, and ensuring a positive customer experience.
• Manage restocking and ordering of stationery and supplies for copy and common areas. Monitor inventory levels, place orders in a timely manner, and ensure supplies are well-organized and readily available.
• Support events programming, including room setup, furniture arrangement, audiovisual coordination, and post-event tear-down to restore spaces efficiently.
• Collaborate with the Workplace Experience team by supporting various operational needs, completing delegated tasks, and assisting with special projects to enhance the overall workplace experience.
• Assist other Ricoh service areas as needed, providing cross-functional support based on direction from the Ricoh Manager and Assistant Manager to ensure seamless service delivery across the site.

Job Description

Senior On-Site Service Specialist

Key Responsibilities

• Efficiently manage the ticketing system by creating, tracking, and following up on service requests to ensure timely resolution. Maintain accurate records, generate regular reports, and escalate issues as needed to meet service-level expectations.
• Support initiatives associated with on-site events by coordinating logistics, preparing spaces, and assisting with execution to ensure events run smoothly and align with workplace standards.
• Conduct daily walkthroughs of the studio to ensure a high standard of presentation at all times. This includes monitoring tidiness, checking supply levels, identifying maintenance or cleanliness issues, and coordinating corrective actions promptly.
• Provide on-site support to the Workplace Specialist, Events Manager, and Ricoh Site Manager for programs, services, meetings, and events. Take ownership of signage and graphics, including setup, placement, updates, and removal as required.
• Support concierge services and the company store by assisting with day-to-day operations, responding to employee inquiries, and ensuring a positive customer experience.
• Manage restocking and ordering of stationery and supplies for copy and common areas. Monitor inventory levels, place orders in a timely manner, and ensure supplies are well-organized and readily available.
• Support events programming, including room setup, furniture arrangement, audiovisual coordination, and post-event tear-down to restore spaces efficiently.
• Collaborate with the Workplace Experience team by supporting various operational needs, completing delegated tasks, and assisting with special projects to enhance the overall workplace experience.
• Assist other Ricoh service areas as needed, providing cross-functional support based on direction from the Ricoh Manager and Assistant Manager to ensure seamless service delivery across the site.

Skills And Attributes

• Exemplary customer service skills.
• Good knowledge of MS Excel and Google sheets.
• Mobile and flexible to accommodate requests.
• High level of pride for workplace appearance.
• Proactively sees and acts upon opportunities for workplace improvements.
• Strong communication skills ~ verbal and written.
• Strong organizational skills and collaborative work style required.
• Dependable and accountable.
• Self-motivated and able to work independently.
• Able to prioritize and deal effectively with numerous deadlines and constantly changing priorities.
• Team player
• Able to lift 50 lbs.

Job description includes but is not limited to the tasks and responsibilities outlined in this document.

It is subject to change at any time.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Schedule : Full time

Locations : Burnaby, BC, Canada

Salary Range : $20.00-$21.00